Summary
Overview
Work History
Skills
Websites
Accomplishments
Timeline
Generic

Diane Rodriguez

San Antonio

Summary

Accomplished Sales Manager offering over 30 years of experience developing and maximizing retail sales and customer service. Diligent in building and retaining internal and external relationships and providing support and attentive service. Consistently delivers on organizational goals through effective leadership and adaptability. Known for strong interpersonal skills and the ability to manage changing priorities with ease.

Overview

30
30
years of professional experience

Work History

Team Manager

Louis Vuitton - LVMH
07.2024 - Current
  • Ensure KPI and sales target are achieved
  • Daily coaching on outreach and client development
  • Continue focus on service and maintaining perfect service scores
  • Coaching on cultivated clients to build solid relationships
  • Continuously coach, motivate and develop sales associates in all aspects of the business to improve performance levels
  • Provides consistent communication with associates and store
  • Assist with technology and social media platforms
  • Assist with operations audits, inventory control, facility issues and stock rooms
  • Continuously provides recognition to team and associates throughout the store
  • Continuously encourages Louis Vuitton/LVMH Values
  • Assist with client escalations and issues
  • Assist with merchandising sales floor
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success
  • Coach client advisors in successful selling methods and encouraged cross-selling to drive revenue
  • Establish and cultivates solid business relationships with new and existing customers
  • Evaluates performance against goals and implemented appropriate development plans
  • Exceeds sales goals and increased profitability through effective sales strategy and business planning

Sales Manager | Women’s

Neiman Marcus
03.2020 - 07.2024
  • Focused on achieving all KPI's and sales goals are were achieved
  • Coached on quality outreach and proper client development
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Organized promotional events and interacted with community to increase sales volume.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Sales Manager | Men’s

Neiman Marcus
07.2016 - 03.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction
  • Increased sales revenue by developing and implementing effective sales strategies
  • Built long-lasting client relationships through excellent customer service and consistent followups
  • Led a successful sales team by providing motivational coaching and performance-based incentives
  • Coached sales associates, assisting with individual selling efforts and helping sales representatives reach targets
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures

Sales Manager | Gifts and Home

Neiman Marcus
08.2014 - 08.2016
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
  • Developed and implemented successful sales strategies to expand market reach and increase customer base for gifts and home merchandise.
  • Established and maintained strong relationships with key accounts and vendors, resulting in improved product offerings and competitive pricing.
  • Created and drove successful and record setting events with Jay Strongwater and Jan Barboglio
  • Developed and executed strategic sales plans to drive growth and exceed revenue targets in the Gifts and Home department

Assistant Manager | Beauty

Neiman Marcus
08.2012 - 08.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Built relationships with vendors throughout the beauty industry
  • Maintained a clean, safe, and organized store environment to enhance the customer experience
  • Developed strong working relationships with staff, fostering a positive work environment
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Established team priorities, maintained schedules and monitored performance

Assistant General Store Manager

AT&T Wireless
07.1995 - 02.2009
  • Ensured goals were achieved
  • Continuously coached, motivated, and developed sales team
  • Created sales goals and incentives
  • Inventory control
  • Operations and Facility Management
  • Continuously trained to improve performance levels
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings

Skills

  • Excellent Time Management
  • Effective verbal and written communication
  • Proficient in advanced technology
  • Proficient in advanced PC applications
  • Inspiring team motivation
  • In-depth product knowledge
  • Customer relationship management
  • Inventory Management
  • Proficient in social media management
  • 30 years of Retail Management Experience
  • 14 years of Luxury Retail Experience
  • 30 years of Customer Service Experience

Accomplishments

  • Rookie of the Year Neiman Marcus San Antonio | September 2013
  • NMG Best Neiman Marcus San Antonio | August 2016
  • Department of the Year Neiman Marcus San Antonio | September 2023

Timeline

Team Manager

Louis Vuitton - LVMH
07.2024 - Current

Sales Manager | Women’s

Neiman Marcus
03.2020 - 07.2024

Sales Manager | Men’s

Neiman Marcus
07.2016 - 03.2020

Sales Manager | Gifts and Home

Neiman Marcus
08.2014 - 08.2016

Assistant Manager | Beauty

Neiman Marcus
08.2012 - 08.2014

Assistant General Store Manager

AT&T Wireless
07.1995 - 02.2009

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Diane Rodriguez