Diane Roman
Morehead City,NC
Summary
Reliable team member with strong background in food and beverage service. Demonstrated ability to enhance guest experiences and streamline service processes. Proven record of using teamwork and adaptability to meet dynamic operational needs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food and Beverage Associate
Doubletree By Hilton
03.2022 - Current
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Front Desk Receptionist
Beaufort Hotel
05.2021 - 02.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Food & Beverage Server
MICHAEL'S SEAFOOD RESTAURANT and CATERING
03.2018 - 04.2021
- Provided excellent customer service in presenting food and beverages in a fast-paced environment
- Utilized organization skills to work under pressure and deliver prompt service with a large turnover of tables
- Served food and beverages at large capacity events including set-up and breakdown of banquet hall which involved physically demanding heavy lifting
- Serviced an assigned section of 20 people or more keeping beverages filled and constant clearing of tables
- Worked front and back of the house, performing assigned steps of fine dining as a team
Food & Beverage Server
RAM'S HEAD INN
08.2016 - 09.2018
- Self-reliant and enthusiastic with ability to grasp new ideas, concepts, and procedures quickly
- Maintains patience and attention to detail with ability to multi-task in support of others
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Served food and beverages promptly with focused attention to customer needs.
Food & Beverage Server
LANDRY'S SEAFOOD CORP / RAINFOREST CAFÉ
01.2008 - 07.2018
- Flawlessly executed tableside Caesar Salad presentation and wine service
- Performed professional presentation of food and beverage according to corporate specifications
- Provided extensive knowledge of menu items and sales of company dining club
Education
Certified Healthcare Access Associate -
Cape Fear Community College
Wilmington, NC04.2020
Diploma -
Holy Spirit High School
Absecon, NJ06.1987
Skills
- Cash handling proficiency
- Sanitation standards
- POS system operation
- Multitasking Abilities
- Adaptability and flexibility
- Payment processing
- Time management abilities
- Food handler certification
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
Timeline
Food and Beverage Associate
Doubletree By Hilton
03.2022 - Current
Front Desk Receptionist
Beaufort Hotel
05.2021 - 02.2022
Food & Beverage Server
MICHAEL'S SEAFOOD RESTAURANT and CATERING
03.2018 - 04.2021
Food & Beverage Server
RAM'S HEAD INN
08.2016 - 09.2018
Food & Beverage Server
LANDRY'S SEAFOOD CORP / RAINFOREST CAFÉ
01.2008 - 07.2018
Diploma -
Holy Spirit High School
Certified Healthcare Access Associate -
Cape Fear Community College
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