DIANE ROMERO
Charleston,SC
Summary
Seeking the opportunity to work in an environment where it allows for personal and professional growth, while also providing a position where I can utilize my abilities and experience towards any given task. I am highly motivated with 12+ plus years of working in administrative positions, where I have delegated responsibilities and dealt with time sensitive tasks. My experience has allowed me to develop new methods and procedures that have improved customer services and sales.
Overview
14
14
years of professional experience
Work History
Quality Clerk
Pegasus Steel
Ladson, SC
11.2023 - Current
- Maintain company confidence and protect business operations by keeping sensitive information confidential.
- Follow confidentiality rules to preserve data quality and reduce potential information compromise.
- Create, update and maintain detail documents, charts and spreadsheets to sort company information.
- Type, format and edit correspondence and other documents.
- Record and proofread data or reports.
- Develop organizational filing systems for confidential customer records and reports.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Executive Assistant to CEO and COO
LCG Freight Inc
Summerville, SC
04.2023 - 10.2023
- Set up meeting and event logistics for senior management and updated calendars
- Obtained signatures for financial documents and internal and external invoices
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow
- Identified new vendors, supported negotiations and coordinated delivery schedules. This includes SC, GA, and TX where all out offices are located
- Monitored office supplies to replenish needed inventory before depletion and make sure office runs smoothly
- Pitched in to help with office tasks during busy periods and staff absences
Executive Assistant
Backyard Retreats
Mt. Pleasant, SC
03.2021 - 03.2023
- Warranty Claim Management
- Scheduling deliveries and inspecting the quality of furniture
- Create and maintain computer- and paper-based filing and organization systems for records, reports and documents
- Deliver optimal administrative, customer service and case management support to meet project and production goals
- Process payments and updated accounts to reflect balance changes
Technical Clerk
Ngk Ceramics Usa
Mooresville, NC
01.2017 - 02.2019
- Maintained filing systems for electronic and hard copy documents for organized recordkeeping
- Explained daily processes and procedures to new hires, promoting better understanding of job tasks
- Updated spreadsheets and other document filing systems
- Wrote and updated operational procedures for department of 375 people
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- In charged of ordering supplies in my department
IT Technician Support
Bestco, Inc
Mooresville, NC
05.2011 - 05.2016
- In charged of creating shipper labels for over the counter products
- Maintained support on Xerox machines, HP printers and label printers
- Used EDI mapping transaction for fast transaction between the provider and payer
- Communicated with our purchase warehouse, shipping, and invoice departments
- Worked with setting up new Lab Analysts and adding new templates/ instrumentals which is used to perform, analyze, and interprets microbiological testing of finished products
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
- Mentored other technologists and support professionals to provide professional development and skill enhancement
Graphic Designer
Jafrum, Inc
Charlotte, NC
06.2010 - 04.2011
- Design/photographed helmets, motorcycle apparel, products, and uploaded to the company's website
- In charged of updating the Catalogs which included added/removing images and updating prices
- Sent mockups and information for adjustments to our vendors
- Created interactive print-ready graphics for licensed products to sell in retail stores and outlets
Education
Bachelor of Arts - Graphic Design
The Art Institute of Charlotte
Charlotte, NC12.2009
Skills
- Attention to Detail
- Strong Problem Solver
- Advanced MS Office Suite Knowledge
- Maintenance & Repair
- Database management
- Schedule coordination
- Reliable and trustworthy
- Time Management and Organization
- Adobe Software
- Customer Relationship Management
- Collecting Information
- Multitasking and Prioritization
- Project Tracking
Timeline
Quality Clerk
Pegasus Steel
11.2023 - Current
Executive Assistant to CEO and COO
LCG Freight Inc
04.2023 - 10.2023
Executive Assistant
Backyard Retreats
03.2021 - 03.2023
Technical Clerk
Ngk Ceramics Usa
01.2017 - 02.2019
IT Technician Support
Bestco, Inc
05.2011 - 05.2016
Graphic Designer
Jafrum, Inc
06.2010 - 04.2011
Bachelor of Arts - Graphic Design
The Art Institute of Charlotte
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