Summary
Overview
Work History
Education
Skills
Timeline
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Diane Royce

Senior Corporate Billing Analyst
Salt Lake City,UT

Summary

Efficient billing professional with 20+ years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.


Overview

23
23
years of professional experience

Work History

Senior Corporate Billing Analyst

Loomis Armored US
05.2012 - Current
  • Responded to customer concerns and questions on daily basis.
  • Executed billing tasks and recorded information in company databases.
  • Managed invoicing and payment processing operations.
  • Trained and mentored new and existing team members and managers on billing systems and policies to build cohesive groups and promote operational performance.
  • Contract review and new customer setup in company systems.
  • Collaborate with multiple departments to resolve system issues and improve billing processes.
  • Identified and resolved problems through root cause analysis and research.
  • Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.

Corporate Contract Administrator - West Region

Loomis Armored US
05.2004 - 05.2012
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Inputted new information into company's database using Oracle, verifying accuracy and integrity of data prior to uploading.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Trained and mentored staff on procedures, compliance requirements and billing techniques.
  • Performed strategic planning, execution and finalization of billing audits.

Department Manager - Cash Management Services

Loomis Armored US
01.2002 - 05.2004
  • Recruited, interviewed, hired and trained 50 employees and implemented mentoring program to promote positive feedback and engagement.
  • Assessed employee performance and developed improvement plans.
  • Examined tellers' reports of daily transactions for accuracy.
  • Purchased and maintained office supply inventories while adhering to budgeting practices.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.

Operations Manager

Global Web, Inc.
01.2000 - 11.2001
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Tracked key metrics and developed spreadsheets and data models.

Education

Accounting

Steven-Henager College
Provo

Skills

  • Fee and Charge Computation
  • Equipment Monitoring and Troubleshooting
  • Discrepancy Resolution
  • Accounts Payable and Accounts Receivable
  • Financial Reconciliations
  • Invoice Preparation
  • Microsoft Office Suite
  • Flexible and Adaptable
  • Conscientious and Detail-Oriented
  • Positive Team Player
  • Accounting Software Systems - Oracle, SAP, Quickbooks

Timeline

Senior Corporate Billing Analyst

Loomis Armored US
05.2012 - Current

Corporate Contract Administrator - West Region

Loomis Armored US
05.2004 - 05.2012

Department Manager - Cash Management Services

Loomis Armored US
01.2002 - 05.2004

Operations Manager

Global Web, Inc.
01.2000 - 11.2001

Accounting

Steven-Henager College

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Diane RoyceSenior Corporate Billing Analyst