Diane Sanna
Staten Island,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Emergency Department Support Services Coordinator
Garnet Health Medical Center
07.2022 - Current
- Maintain and balance daily schedules of staff in Emergency Department. Ensure optimal operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Share daily staffing reports and assignments with ED director, staffing supervisor and ADNs. Inform ADN of open shifts/call-outs or add-on staff.
- Balance schedule of staff of 70 (nurses and technicians) prior to publishing of new schedule every six weeks.
- Complete bi-weekly payroll by reviewing and approving time cards for appropriate and consistent time punches. Ensure holiday and vacation days assigned appropriately.
- Assist Director of ED in producing and coordinating documentation in educating staff. Create portfolios of policies and procedures for onboarding new hires. Monitor director's itinerary and appointments. Respond to specific emails for director. Schedule interviews and meetings.
- Communicate with staff to ensure recertification and education modules required by Garnet are completed and current. Coordinate with Staff Education, HR and Epic training staff in relation to above in updating personnel databases.
- Resolve issues with staff through active listening and questioning, escalating major problems to director.
- Maintain inventory of specific medical and non-medical supplies for ED. At request of provider or director, investigate and compare purchase prices and manufacturers for updating or new equipment. Create purchase orders and work with purchasing/shipping department to ensure timely processing.
Export Manager / Executive Assistant
Dedeco International, Inc.
04.2019 - 06.2022
- Preparation of export and domestic shipping documents which included invoicing, creation of pallets, cartons and packing lists (utilizing software), export documentation (air/ocean), compute fees for international and domestic orders for shipment deliveries.
- Follow up of export orders until delivery, conversion of weights and volumes for international shipments.
- Track shipments and update customers on progress (international).
- Interact with customers on phone orders, payment information, status of shipments and modifications of orders.
- Create customized pricing matrixes for customers.
- Worked on projects involving updating and correct pricing, inventory and customer profiles.
- Assist CEO with transcription and composition of correspondence
- Create bank deposits and allocation of checks into customer accounts,
- Review and enter wire transfers from international customers and enter payments on their accounts.
- Delinquent account correspondence.
Lead Medical Coder /Medical Records Auditor
The Wright Center For Graduate Medical Education
02.2018 - 11.2018
- Facilitated knowledge sharing within team of medical residents and providers by conducting regular code reviews and training sessions.
- Verified signatures and checked medical charts for accuracy and completion.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Followed up with medical staff regarding missing information in patient records.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Maintained accuracy, completeness, and security for medical records and health information.
Director of Financial Services
Healthcare Associates In Medicine
03.2003 - 08.2017
- Decision-making and problem-solving skills that integrate with overseeing and supporting daily operations of all Patient Financial Services.
- Lead four departments (Billing, Workers' Compensation, Authorization/Scheduling and Payment Application) with approximately 60 employees.
- Oversight and guidance to staff to maximize efficiency and productivity as well as maintaining standards of service for patients and contractual personnel as well as performance measurement tools.
- Perform financial analyses to set new fees and reevaluate existing fees.
- Assist with revenue enhancement projects.
- Assist and educate clinical and non-clinical personnel regarding correct coding, fee schedules, documentation, billing and HIPAA compliancy.
- Worked within group to identify, analyze, plan and execute initiatives in support of new technological operational programs and procedures.
- Comprehensive understanding of medical office structuring including administration, clinical and business-related operations.
Education
College of Staten Island of The City University of New York
Staten Island, NYAAPC
Skills
- Database Maintenance
- Customer Service
- Payroll and budgeting
- Financial Reporting
- Account Reconciliation
- Staff Management
- Discretion and Confidentiality
- Document Management
- Performance Management
- Administration and Operations
Timeline
Emergency Department Support Services Coordinator
Garnet Health Medical Center
07.2022 - Current
Export Manager / Executive Assistant
Dedeco International, Inc.
04.2019 - 06.2022
Lead Medical Coder /Medical Records Auditor
The Wright Center For Graduate Medical Education
02.2018 - 11.2018
Director of Financial Services
Healthcare Associates In Medicine
03.2003 - 08.2017
College of Staten Island of The City University of New York
AAPC
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