Diane Schmeer
Roanoke Rapids,NC
Summary
Meticulous administrative professional bringing demonstrated success in managing nurse station operations, including processing lab testing orders, monitoring medication inventory and collaborating with management to foster efficiency. Accustomed to transcribing physicians' orders and liaising with healthcare professional to deliver superior care. Medical Transport Driver with exceptional knowledge of operating handicap-accessible passenger vans within designated area. Safely and securely transports patients and helps clients transfer between destinations. Keeps vehicle sanitary and clean for pleasant passenger experience. Strong customer service skills, able to communicate with confidence to passengers.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Medical Transportation Driver
Morningside Of Wilmington
12.2021 - Current
- Assisted handicapped customers to safely complete transfers between van and facility.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Documented and reported mechanical issues to appropriate service personnel.
- Schedule activities for 20 Memory care residents
- Provide transportation for all outings..
Delivery Expert
Pizza Properties Of North Carolina
01.2018 - 12.2021
- Coordinated consistent on-time deliveries of damage-free goods.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Distributed mail on foot to residences and businesses, delivering to approximately 50 customers per shift.
Transit Bus Driver
Cape Cod Regional Transit Authority
02.2016 - 12.2017
- Provided passenger assistance, collected fares and offered schedule and route information.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Followed company policies and procedures and maintained compliance with standards.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Maintained clean and neat shuttle for passenger comfort.
- Successfully operated shuttle buses, vans and cars to transport passengers to various locations.
- Aided passengers with disabilities or special needs.
- Drove 25-passenger shuttle bus to and from home to destination
Medical Unit Secretary/CNA
Maricopa Intergraded Health Center
07.2010 - 12.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Supported needs of all patients and medical staff on 25 room Acute Patient Care Unit
CNA
Chandler Post Acute And Rehabilitation
12.2008 - 07.2010
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Supported needs of 30+ residents under long-term care
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
EKG Technician/ Phlebotomist
Cape Cod Hospital
03.1999 - 10.2006
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Educated patients on testing and preparation steps prior to procedure.
- Provided instruction on Holter monitor and connected patient to analyzer.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
- Communicated with healthcare workers and physicians concerning test results.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Transcribed physician interpretations to maintain electronic records for cosign by attending doctor
- Collaborated with healthcare team to maintain quality patient care
CNA
TLC Home Health Inc.
01.1995 - 03.1999
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Administered medication as directed by physician.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Followed nutritional plans to prepare optimal meals.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Scheduled and coordinated medical appointments.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Provided direct personal care and administrative services to clients.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Assisted with end-of-life care.
- Developed and implemented care plans for clients.
- Stong communication skills with family and patients
Education
No Degree - Surgical Technology
Lamson College
Tempe, AZ12.2008
No Degree - EKG, Phlebotomy Certification
Sandwich Community School
Sandwich, MA05.1999
Associate of Science - Criminal Justice
North Shore Community College
Beverly, MA05.1986
Skills
- Medical Transports
- DOT Rules
- Safety Protocols
- Regulatory Filings
- Patient Charting and Reporting
- Office Supplies and Inventory
- Quality Control Guidelines
- Specimen Collection
- Medical Records Management
- Infection Control
- Phlebotomy Procedures
- Tracking Specimens
- Written Communication
- Excellent Communication
- Organization and Time Management
- Good Telephone Etiquette
Accomplishments
- Achieved patient records through effectively helping with filing appropriate paperwork.
- Achieved medical testing by completing all tasked with accuracy and efficiency.
- Provided medical appointments for Assisted Living while maintaining contact with family and Medical provider
Certification
CDL North Carolina license
CNA Massachusetts 1989-2006
CNA Arizona 2008-2015
EKG Technician2000
Phlebotomist Technician
Sewing, Cooking, Camping
I enjoy sewing picture quilts for family and friends. I also enjoy cooking recipes I find on the internet with the memory care residents. My husband and I enjoy camping being, outdoors is a great way to relax.
Timeline
Medical Transportation Driver
Morningside Of Wilmington
12.2021 - Current
Delivery Expert
Pizza Properties Of North Carolina
01.2018 - 12.2021
Transit Bus Driver
Cape Cod Regional Transit Authority
02.2016 - 12.2017
Medical Unit Secretary/CNA
Maricopa Intergraded Health Center
07.2010 - 12.2015
CNA
Chandler Post Acute And Rehabilitation
12.2008 - 07.2010
EKG Technician/ Phlebotomist
Cape Cod Hospital
03.1999 - 10.2006
CNA
TLC Home Health Inc.
01.1995 - 03.1999
No Degree - Surgical Technology
Lamson College
No Degree - EKG, Phlebotomy Certification
Sandwich Community School
Associate of Science - Criminal Justice
North Shore Community College