Diane Schweter
Litchfield,CT
Summary
Practice Manager in a very busy 11 provider Primary Care practice with many years of Nursing and practice managing experience at Nuvance Health, excelling in staff supervision and critical thinking. Proven track record in enhancing patient care through effective policy implementation and employee performance evaluations. Skilled in hiring and working alongside medical personnel and optimizing practice operations, fostering a collaborative environment that improved service delivery and patient satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Practice Manager ,RN
Nuvance Health
09.2021 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Supervised team of 40 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Provided supervision and management to team of support personnel.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
Clinical Lead RN
Nuvance Health
05.2019 - 09.2021
- Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Provided expert guidance on clinical issues during team meetings, contributing to informed decision-making and best practice implementation.
- Streamlined workflow processes for increased efficiency and improved patient care delivery.
- Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
- Led clinical audits to identify areas of improvement, resulting in higher quality care standards.
- Administered medications and assessed patient responses, adjusting strategies to meet objectives.
- Monitored vital signs and documented details for informational and treatment purposes.
- Prepared laboratory specimens for testing, obtained results and notified patients of findings.
- Ordered and restocked medical supplies for Primary Care office.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Administered medications and treatments as prescribed by physicians.
- Evaluated patient histories, complaints, and current symptoms.
- Managed budgets and resource allocation effectively, ensuring optimal utilization of resources in the pursuit of high-quality patient care services.
- Championed continuous improvement initiatives within the department, leading to more efficient practices and resource utilization.
RN Office Nurse
Nuvance
07.2011 - 05.2019
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
- Organized clinical supplies inventory, reducing waste and ensuring adequate stock for essential items.
- Administered medications and treatments as prescribed by physicians.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
LPN Office Nurse
Nuvance Health
06.1998 - 07.2011
- Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
- Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
- Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
- Supported new employees during orientation periods by serving as a knowledgeable resource on office policies, procedures, documentation requirements.
- Enhanced patient care by effectively administering medications and treatments as prescribed by physicians.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Administered medications and injections to patients.
- Took samples to complete diagnostic and routine assessment tests.
Education
Associate of Science - Nursing
Naugatuck Valley Community College
Waterbury, CT05-2011
Associate of Applied Science - Practical Nursing
W.F Kaynor Vocational Technical School
Waterbury, CT06-1998
Skills
- Practice management
- Policy implementation
- Employee performance
- Payroll administration
- Hiring medical personnel
- Decision-making
- Staff supervision
- Critical thinking
- Employee performance evaluations
- Staff management
Certification
- BLS - Current
Nightingale Award for Excellence in Nursing
In 2022 I was nominated for and awarded the prestigious Nightingale Award by leadership a Nuvance Health.
Languages
French
Native or Bilingual
Timeline
Practice Manager ,RN
Nuvance Health
09.2021 - Current
Clinical Lead RN
Nuvance Health
05.2019 - 09.2021
RN Office Nurse
Nuvance
07.2011 - 05.2019
LPN Office Nurse
Nuvance Health
06.1998 - 07.2011
Associate of Science - Nursing
Naugatuck Valley Community College
Associate of Applied Science - Practical Nursing
W.F Kaynor Vocational Technical School
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