Diane Shaw
Owner
Feasterville,PA
Summary
Owned and operated house cleaning service successfully for over thirty years. Recognized for exceptional customer service and creative mixology skills, I effectively reduced wait times and enhanced guest experiences. A reliable team player, I foster strong relationships and ensure efficient operations, driving repeat business and client satisfaction.
Overview
35
35
years of professional experience
Work History
Owner/Cleaning Service
Self Employed
Feasterville, PA
04.1990 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Generated revenues yearly and effectively capitalized on industry growth.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Bartender
Walsh’s Tavern
04.2021 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
Diploma -
Council Rock High School
Newtown, PA05.1981
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Service-oriented mindset
- Inventory
- Creative mixology
- Ordering bar supplies
Timeline
Bartender
Walsh’s Tavern
04.2021 - 04.2023
Owner/Cleaning Service
Self Employed
04.1990 - Current
Diploma -
Council Rock High School