Summary
Overview
Work History
Education
Skills
Timeline
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Diane Shaw

Diane Shaw

Owner
Feasterville,PA

Summary

Owned and operated house cleaning service successfully for over thirty years. Recognized for exceptional customer service and creative mixology skills, I effectively reduced wait times and enhanced guest experiences. A reliable team player, I foster strong relationships and ensure efficient operations, driving repeat business and client satisfaction.

Overview

35
35
years of professional experience

Work History

Owner/Cleaning Service

Self Employed
04.1990 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Bartender

Walsh’s Tavern
04.2021 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Education

Diploma -

Council Rock High School
Newtown, PA
05.1981

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Engaging personality
  • Service-oriented mindset
  • Inventory
  • Creative mixology
  • Ordering bar supplies

Timeline

Bartender

Walsh’s Tavern
04.2021 - 04.2023

Owner/Cleaning Service

Self Employed
04.1990 - Current

Diploma -

Council Rock High School

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