DIANE SHEPPARD
Member Consultant
Atlanta,GA
Summary
Meticulous professional with 8 years of staffing/ management experience who excels at building loyalty among clients beyond the scope of the servicing relationship.
Overview
9
9
years of professional experience
Work History
Branch Manager
PeopleReady
02.2020 - 02.2023
- Responsible for overall operations and profitability of local branch of National Agency providing on-demand labor and highly skilled workers to companies in region to include payroll via prism/ADP
- Increased revenue by 153% since 2019 by effectively managing client relationships, increased direct customer contact, satisfied client referrals, and targeted cold calling
- Orchestrated successful project objectives for clients by proactively managing their needed temporary resources providing scalability and working with client to keep labor cost within budget
- Improved worker retention by ensuring selection process for candidates are thorough including timely background checks, drug screening, effective conflict resolution and right job matching.
Regional Administrator
ENV Services Inc
07.2018 - 02.2020
- Ensured organization met its customers' equipment calibration, testing, certification and maintenance needs by offering services on as-needed or service contract basis
- Scheduled technicians to execute certifications, decontamination, and repairs at various customer sites for entire state of Florida to pharmaceutical, biotech, chemical, academic, medical, food, and packing business
- Provided excellent customer service to clients working to coordinate needed resources and following up to ensure client satisfaction
- Worked with clients to develop quotes based on needed services and was responsible for generating $900,000 in new business.
Customer Service Representative
PeopleReady
06.2015 - 07.2018
- Associate generation/Recruiting including interviewing, prescreening, completing employment verification, verifying I-9 documentation, and drug screening all new applicants
- Instrumental in making branch top office in sales, recruitment, customer retention and productivity
- Built, grew and maintained customer relationships while managing 250 to 300 active associates on a daily/weekly basis
- Weekly payroll of 350-500 active associates via Prism/ ADP.
Investment and Annuities Processor
Guardian Insurance/Allied Personnel Services
01.2014 - 08.2014
- Processed over 50 applications per day, audited Transfer Paperwork, Delivery Receipts, and Contract Maintenance making sure Federal, State, and Company regulations are met.
Education
Bachelors of Science Degree - Computer Science – Business Concentrate
Albany State University
2009
Skills
- Professional Skills
Microsoft Office, SalesForce, Recruiting, Talent Acquisition & Retention, Business Development, Payroll Administration, Budgeting and Forecasting, Workers Compensation, Training and Development, Conflict Resolution, Prism, Avionte, Applicant Tracking Software
Timeline
Branch Manager
PeopleReady
02.2020 - 02.2023
Regional Administrator
ENV Services Inc
07.2018 - 02.2020
Customer Service Representative
PeopleReady
06.2015 - 07.2018
Investment and Annuities Processor
Guardian Insurance/Allied Personnel Services
01.2014 - 08.2014
Bachelors of Science Degree - Computer Science – Business Concentrate
Albany State University
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