Diane Shisler
Yarmouth,ME
Summary
Proven track record in high-pressure environments, adeptly managing multiple tasks at Black Point Inn with efficiency. Excelled in customer service and conflict resolution, significantly enhancing guest satisfaction. Demonstrated strong multitasking and cash handling skills, contributing to a positive and efficient dining experience. Reliable and detail-oriented, consistently ensuring accuracy and hygiene in all tasks.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Black Point Inn
08.2022 - 10.2022
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Restaurant Hostess
Buck's Naked Bbq And Steakhouse
08.2021 - 06.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Cashier and Dishwasher
Wendy's
06.2021 - 08.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Bachelor of Arts - Business
The University of Tampa
Tampa, FL05.2027
High School Diploma -
Yarmouth High School
Yarmouth, ME05.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cleanliness and hygiene
- Cash Handling
- Conflict Resolution
- Assertiveness
- Coordinating tasks
- Reliable and Trustworthy
- Attention to Detail
Timeline
Restaurant Hostess
Black Point Inn
08.2022 - 10.2022
Restaurant Hostess
Buck's Naked Bbq And Steakhouse
08.2021 - 06.2022
Cashier and Dishwasher
Wendy's
06.2021 - 08.2021
Bachelor of Arts - Business
The University of Tampa
High School Diploma -
Yarmouth High School
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