Diane Shupack-Avery
Enid,OK
Summary
Accomplished retail professional with a proven track record at Wild Iris Gifts, enhancing customer relations and personnel development. Expert in inventory management and retail merchandise quality standards, I spearheaded marketing strategies that significantly increased repeat business. Skilled in fostering strong client relationships through outstanding communication, my approach consistently results in enhanced customer satisfaction and sales performance.
Overview
33
33
years of professional experience
Work History
Store Manager/Sales Associate
Wild Iris Gifts
Enid, OK
02.2022 - 12.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented campaigns and promotions to help with developing goods and services.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Sales Associate
CM Miller Gifts
Enid, Oklahoma
10.1999 - 02.2022
- Adhered to company initiatives and achieved established goals.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Greeted customers to determine wants or needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers and provided exceptional customer service.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
Store Owner
Lambert's Shoes
Enid, OK
08.1991 - 10.1999
- Monitored progress by establishing plans, budgets and measuring results.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared for new product lines and seasonal changes by running in-store and online clearance events.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Cultivated relationships with customers to promote repeat business.
- Ensured compliance with state and local laws regarding business operations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Increased business by developing new marketing and promotional strategies.
- Welcomed customers and offered assistance with browsing and purchasing needs.
Education
General Studies
Oklahoma State University
Stillwater, OKSkills
- Customer relations
- Personnel development
- Retail merchandise quality standards
- Customer feedback analysis
- Inventory management
- Friendly and positive
- Sales professional
- Store operations oversight
- Outstanding communication skills
References
References available upon request.
Timeline
Store Manager/Sales Associate
Wild Iris Gifts
02.2022 - 12.2024
Sales Associate
CM Miller Gifts
10.1999 - 02.2022
Store Owner
Lambert's Shoes
08.1991 - 10.1999
General Studies
Oklahoma State University
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