Diane Simmons
Tulsa,OK
Summary
Proven track record in fostering academic success and positive environments at Union Public Schools, leveraging computer skills and a calm demeanor. Excelled in collaborative teamwork and complex problem-solving, significantly enhancing customer satisfaction and student support. Demonstrated exceptional ability in relationship building, achieving notable improvements in service quality and educational outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
32
32
years of professional experience
Work History
Teaching Assistant
Union Public Schools
2010.05 - 2023.05
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
Bus Operator
Chicago Transit Authority, CTA
2001.02 - 2010.04
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
Customer Service Supervisor
Trans World Airlines, TWA
1991.01 - 2001.02
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Education
Bachelor of Science - Christian Leadership
Oklahoma Wesleyan University
Bartlesville, OK05.2015
Skills
- Positive Attitude
- Computer Skills
- Relationship Building
- Calm and Patient Demeanor
- Complex Problem-Solving
- Collaborative Teamwork
- Helping Students with Special Needs
Timeline
Teaching Assistant
Union Public Schools
2010.05 - 2023.05
Bus Operator
Chicago Transit Authority, CTA
2001.02 - 2010.04
Customer Service Supervisor
Trans World Airlines, TWA
1991.01 - 2001.02
Bachelor of Science - Christian Leadership
Oklahoma Wesleyan University
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