Diane Smith

Directs, supervises, coordinates, and implements operational flow of appropriate patient care delivery to ensure safe, effective, and efficient patient throughput.

Acts as liaison between nursing departments, physicians, and ancillary departments, and hospital administration.

Directs, supervises, coordinates, communicates, and implements patient requirements for appropriate ,medical nursing care/ nursing care with available resources.

Directs, supervises, coordinates, communicates, implements, and assists in administration of healthcare by participating in operational decision making process and assisting in implementation of changes to improve patient care processes.

Oversees death process to include completion of necessary death documentation/ paperwork. Interacts with families, staff, MD's, and coroners to help guide them through death process and answer any questions t ensure death is handled efficiently and correctly.

• Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
• Developed departmental goals and objectives to improve satisfactory rating with patients.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Supervised, directed and motivated high-quality performance from nursing staff.
• Streamlined steps in rapid response situations by prioritizing and delegating tasks.
• Completed and maintained staff schedule for the Medical Intensive Care Unit.
• Coordinated care with Physicians and ancillary staff withing the unit.

• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Resolved problems, improved operations and provided exceptional service.

• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Assisted patients with mobility by providing physical support and pushing wheelchairs.
• Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.
• Interviewed patients to current symptoms and medical histories.
• Provided personal hygiene assistance, giving baths and performing dress changes for patients.
• Obtained biological specimens for ordered tests and prepared for laboratory transport.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
• Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
• Maintained patient stability by checking vital signs and weight.