DIANE SMITH
Cincinnati,OH
Summary
Business-driven individual with more than 17 years working as a Director & Executive Director for non-profit organizations. Determined and experienced in client rapport, budget control and employee mentoring and coaching. Exceptional leader talented at keeping calm under pressure, communication and organization. Technically-savvy with outstanding relationship building, training and presentation skills.
Overview
23
23
years of professional experience
Work History
Executive Director
Central Senior Center
01.2022 - 07.2023
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Designed innovative creative strategies to raise brand awareness and engagement for organization.
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Facilitated training and onboarding for incoming office staff.
- Conducted research and analyzed data to provide detailed reports on various business topics.
Executive Director
Seniors In Service
01.2021 - 01.2022
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Defined company roles and responsibilities to establish and enhance processes.
Owner/Instructor
High Sierra Martial Arts
08.2016 - 01.2022
- Teach a variety of group exercise classes, including kickboxing Muay Thai, Jiu jitsu, weapons and strength training
- Designed enjoyable and innovative customized training programs based upon fitness goals
- Work directly with Reno/Sparks Indian Tribal Health Clinic to achieve healthy lifestyles which include dietary meal planning
- Collaborate with non-profit organizations to bring fitness to Senior Housing Centers, Homeless Shelters and At-Risk Youth Centers
- Continuously growing and expanding in recruitments
- We started the school with 7 students and now have over 90 students
- Employee 10 instructors and team leaders.
Director of Operations
Volunteers of America
01.2015 - 07.2018
- Oversaw 7 homeless shelters simultaneously, at continuous capacity
- The total number of homeless ranged from 700-900 people that were served per night
- Oversaw 1.2-million-dollar budget
- Continuously worked with businesses within the County and State for financial donations, work projects and community relations
- Supervised 72 support staff employees and 5 managers
- Worked with clients daily to give direction and structure
- Helped develop long term goals and to implement plans to get them to their next level of success
- Worked directly with the VA help veterans secure medical care, veteran benefits and housing
- Coordinate efforts with Senior Care facilities to secure long term housing for all our seniors
- Oversaw quarterly and yearly financial and production audits for City of Reno and Washoe County
- Grant writing for yearly contracts
- Created numerous programs and secured funding from private and government subsidies
- Coordinated Volunteer scheduling and interviews for Senior Housing Center, Winter shelter and the Medical Outreach Program
- News and Social media interviews on weekly basis
- Oversaw Reno-Works program, a program based on employing individuals and getting these individuals secured in long term housing
- Created and implemented procedure and safety manuals
- Built and manned operating budgets for each shelter
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Created boardroom and courtroom multimedia presentations including video and text- sync' d depositions for enhanced understanding
- Worked directly with City of Reno and Washoe Count to achieve a better infrastructure for those in need of shelter
- Supported Chief Operating Officer with daily operational functions
- Oversaw team of 7 maintenance personnel covering internal systems and building grounds
- Controlled inventory according to needs and budget requirements
- Determined effective maintenance schedules to keep equipment and systems running smoothly
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Generated annual budget forecasting information for executive and corporate reports for future grants
- Strategically scheduled team members to maintain optimal staffing levels.
Program Director
Volunteers of America
06.2010 - 01.2015
- Prepared and maintained production/facility reports and personnel records
- Managed 30-40 employees at one time
- Developed programs to secure long term housing and employment
- Met with clients daily to ensure needs were being met, to review staff grievances and give structure and guidance to those needing help
- Worked closely with HUD to ensure seniors were prioritized for housing and medical treatment on a first come basis
- Worked with all levels of the Social Security department (QDD) to help those with severe mental health, seniors and those with disabilities get fast tracked SSI payments
- Devised tools and benchmarks to improve performance and keep teams on task
- Developed and administered project budgets
- Maintained all confidential personnel files, license and CPR compliance records
- Investigated, provided and submitted information to Quality Department about special incidents, events and complaints
- Administered medication logs and assisted in diagnostic testing for HIV-positive patients
- Initiated homeless shelter-wide study to identify areas for process improvement
- Managed clinical oversight for five shelters simultaneously
- Ensured HIPAA compliance
- Oversaw financial operations, producing invoices, processing payments and preparing deposits
- Routinely collaborated with department managers to correct problems and improve services
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment
- Performed account reconciliations and resolved variances
- Monitored unit budget to ensure financial objectives were met
- Processed monthly reports for department performance
- Developed and rolled out new policies
- Ensured that each clients experience was positive, memorable and consistent
- Prepared and maintained production/facility reports and personnel records
- Estimated costs and set quality standards
- Determined maintenance requirements and assigned repairs to qualified employees.
Registered Nurse
UCLA Medical Plaza
06.2000 - 01.2009
- Communicated with doctors and other nurses about critical patients, triaging and organization systems
- Delivered fast-paced, dynamic care for patients of all ages from minor injuries to critical conditions
- Delegated staff nurse duties
- Coordinated nursing department activities to ensure availability of appropriate clinical and support staff for resident care
- Performed lab tests and communicated results
- Trained new staff on quality control procedures
- Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement
- Coordinated the review, revision and creation of Operational Policies within ER Department.
Education
BSN -
University of Los Angeles
Los Angeles, CAAssociate of Arts - General Lewis
Skills
- Strong verbal communication, client assessment and analysis
- Fund Raising Development
- Team leadership process implementation
- Conflict resolution project management
- Program Development
- Grant Writing
- Budgeting and auditing evaluations
- Extremely organized team liaison
- Data analysis
- Building local connections/Community Marketing
- Public speaking
Timeline
Executive Director
Central Senior Center
01.2022 - 07.2023
Executive Director
Seniors In Service
01.2021 - 01.2022
Owner/Instructor
High Sierra Martial Arts
08.2016 - 01.2022
Director of Operations
Volunteers of America
01.2015 - 07.2018
Program Director
Volunteers of America
06.2010 - 01.2015
Registered Nurse
UCLA Medical Plaza
06.2000 - 01.2009
BSN -
University of Los Angeles