Diane Smith
Rocklin,CA
Summary
A highly motivated professional offering 6 plus years experience in the Retail industry. Committed to learning and implementing skilled trades and meeting customer needs. Adds great value to any organization in need of great collaboration, interpersonal and multitasking abilities. As well as cultivating productive work relationships and instilling confidence and trust.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
The Exchange
Honolulu, HI
11.2018 - 08.2021
- Managed, trained and appraised a team of 2 up to 22 associates per shift
- Created Customer Experience Associate (CEA) weekly schedules
- Contributed to beating Sales Goal by 0.03%, Earnings Goal of 8.2% as well as keeping Expense goal down by -8.6%
- Did Employee Evaluation Reports for assigned Team members.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Warehouse Associate
The Exchange
Honolulu, HI
10.2016 - 11.2018
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Inspected merchandise for defects and expiration dates
- Packed goods for shipment in accordance with customer instructions.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Resolved discrepancies between physical count results and system generated reports.
Cashier (CEA)
The Exchange
Honolulu, HI
07.2015 - 10.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Prepared Hot go meals, ensured Snack Avenue was readily available, stocked and sanitized
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
Associate of Arts - AA, Computer/Information Technology Administration and Management -
South University
01.2010
Skills
- Interpersonal Communication
- Microsoft Office (Word, Excel, Powerpoint)
- Upselling
- Phone Etiquette
- Scheduling Experience
- Accurate Money Handling
- Customer Service
- Payroll
- Point of Sale (POS) Systems
- Performance Reviews
- Heavy Equipment Operation
Certification
Retail Management Academy - ARMY & AIRFORCE EXCHANGE SERVICE - AAFES
References
References available upon request.
Timeline
Shift Manager
The Exchange
11.2018 - 08.2021
Warehouse Associate
The Exchange
10.2016 - 11.2018
Cashier (CEA)
The Exchange
07.2015 - 10.2016
Associate of Arts - AA, Computer/Information Technology Administration and Management -
South University