Diane Smith
Seaside Park,NJ
Summary
Dynamic property manager with expertise in tenant relations and budget management, previously at Charlroy Motel Corp. Skilled in vendor negotiation and fostering team collaboration, achieving a 20% reduction in operational costs. Proficient in accounts payable coordination and adept at enhancing customer satisfaction through strategic initiatives.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Property Manager
Charlroy Motel Corp
06.2005 - Current
- Managed daily operations of property to ensure optimal guest satisfaction and occupancy rates.
- Trained and supervised staff, fostering a collaborative team environment for service excellence.
- Established vendor relationships for procurement of supplies, optimizing cost efficiency and service delivery.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Retail Sales Manager
Haband
04.1995 - 05.1998
- Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Improved employee morale through regular communication of expectations, goals, and performance feedback.
- Resolved customer complaints professionally, fostering trust in the brand and promoting loyalty among customers.
- Implemented loss prevention measures to minimize shrinkage rates and protect company assets from theft or damage.
- Supported visual merchandising efforts by creating attractive displays that showcased featured products and promotions effectively.
- Contributed to reaching monthly sales targets by identifying opportunities to upsell or cross-sell products during customer interactions.
- Managed scheduling of staff shifts for efficient coverage during peak shopping hours without exceeding budgetary constraints.
- Handled cash register operations accurately, ensuring proper cash handling procedures were followed at all times.
- Ensured compliance with all company policies, procedures, and safety regulations for a secure working environment for both staff members and customers alike.
Retail Manager
Carlton Cards/Gift Gallery
06.1997 - 02.1998
- Led team to achieve sales targets through effective merchandising and promotional strategies.
- Developed training programs to enhance staff performance and product knowledge.
- Implemented inventory management systems, improving stock accuracy and reducing shrinkage.
- Analyzed sales data to identify trends, informing strategic purchasing decisions.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Fostered a customer-centric culture, enhancing service quality and customer satisfaction.
Education
Associate of Arts - Hotel, Motel, And Restaurant Management
Johnson & Wales University
Providence, RIPychology
Union County College
Cranford, NJSkills
- Property management
- Tenant relations
- Budget management
- Vendor negotiation
- Work with Expedia,, Bookingcom, Travelocity, Google business
- Chargebacks
- End of the month reconciliations with above companies
- Bank reconciliation for bookkeeping dept
- Accounts payable and receivable coordination
- Project Management from hiring a contractor to permits and inspections Working with project related inspections with state and local officials
- Work with DCA, State and Fire inspections as well as local fire, electrical, pool inspections and coordinating maintenance staff to bring us to code if there are ay violations
Certification
Pool Operator for property
Timeline
Property Manager
Charlroy Motel Corp
06.2005 - Current
Retail Manager
Carlton Cards/Gift Gallery
06.1997 - 02.1998
Retail Sales Manager
Haband
04.1995 - 05.1998
Associate of Arts - Hotel, Motel, And Restaurant Management
Johnson & Wales University
Pychology
Union County College
Certified Pool Operator
Testing of water 4xs daily, as well as be aware of any possible water contaminants if any and treat water accordingly.
Make sure that the pool person cleans the pool properly daily.
Be sure that there are parents with every child below the age of 16 yrs old.
Report and record any incident by filling out an incident report,(no matter how minor and incident may be), and taking a recording of any security video pertaining to the incident.
Train staff on the proper procedures related to the pool
Let them know what to do if an ambulance or police are necessary.