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Diane Spencer
New York
Work Preference
Summary
Results-oriented Senior Order Management Analyst with expertise in order management and supply chain coordination. Skilled in resolving discrepancies and training teams to optimize processes. Drives operational efficiency and enhances customer satisfaction through strategic data analysis and implementation of best practices.
Overview
23
23
years of professional experience
Work History
Senior Order Management Analyst
Samsung Electronics America
Englewood
02.2010 - 06.2026
- Oversaw compliance with company policies in order management operations.
- Managed system updates for order management software and tools, resulting in improved operational efficiency.
- Implemented best practices for order fulfillment and tracking, facilitating streamlined processes and improved customer satisfaction.
- Developed and implemented process improvements to increase order management efficiency.
- Coordinated with cross-functional teams to resolve discrepancies in orders.
- Facilitated communication between suppliers and internal departments regarding orders.
- Oversaw training initiatives designed to educate staff on effective ordering techniques and best practices.
- Developed training materials for new team members, ensuring adherence to proper order procedures and reducing onboarding time.
- Identified areas for improvement within existing order management workflow processes.
- Utilized software applications such as ERP systems for efficient order processing.
- Collaborated with other departments to ensure accurate fulfillment of customer orders.
- Created reports detailing current status of customer orders and their progress through the supply chain.
- Conducted regular audits of existing order management processes in accordance with established standards.
- Maintained accurate records of all customer orders and transactions.
- Analyzed data from various sources to identify trends in order management performance.
- Facilitated communication between sales teams, customers, and vendors regarding changes or updates to orders.
- Resolved discrepancies in customer orders by researching and providing solutions.
- Managed the resolution of escalated issues relating to customer orders.
- Monitored inventory levels across multiple warehouses to ensure sufficient stock availability.
- Coordinated with internal teams to ensure timely processing of customer orders.
- Provided assistance to customers by addressing inquiries and resolving issues. with inquiries related to order placement, tracking, and delivery status.
- Implemented strategies for streamlining operational costs associated with order management activities.
- Developed detailed documentation outlining standard operating procedures for managing customer orders.
- Collected, tracked and evaluated current business and market trend data.
Account Specialist/Planner
The Golden Touch Group
Manhattan
06.2003 - 04.2009
- Coordinated with sales executives, production, and logistics operations to enhance account profitability.
- Ensure that monthly projections were met by securing orders and meeting ship/cancel dates.
- Implemented time and action plans per vendor calendar, ensuring shipment deadlines and production schedules were met through collaboration with the traffic department.
- Maintained in stock levels daily and compared weekly forecasts vs sales.
- Followed up with CTL to ensure flags were lifted off POs and submitted production testing applications and consumer testing reports. Submitted lab dips and shade bands for approval. Reviewed and updated factory audits in compliance to Walmart factory standard.Facilitated timely shipments to distribution center.
- Supplied buyers with weekly Sell Thru, Sales & inventory reports at SKU level .
- Worked with IT team to improve accuracy of data flow with EDI, ASN.
- Extensive use of Retail Link reports and knowledge of Walmart procedures.
Education
BS in Business Administration -
Baruch College
New York, NY05-1988
Skills
- Order management and processing
- ERP systems expertise
- Supply chain coordination and management
- Inventory management strategies
- Data analytics and forecasting
- EDI management
- Operations management
- Business process mapping
- Reporting accuracy
- Contract negotiation skills
- Business administration knowledge
- Organizational skills and time management
- Customer relationship management
- Customer satisfaction
- Inventory management
- SAP
Timeline
Senior Order Management Analyst
Samsung Electronics America
02.2010 - 06.2026
Account Specialist/Planner
The Golden Touch Group
06.2003 - 04.2009
BS in Business Administration -
Baruch College