Summary
Overview
Work History
Education
Skills
Certification
Links
Timeline
Generic

Diane Stevens

San Jose,CA

Summary

Results-driven professional with a strong background in customer success, purchasing, and sales. Proven track record of building and maintaining positive client relationships, ensuring customer satisfaction, and driving long-term retention. Skilled in managing vendor negotiations, streamlining purchasing processes, and achieving cost savings. Adept at identifying client needs, delivering tailored solutions, and providing exceptional service. Strong communicator and problem solver, with a focus on exceeding customer expectations and supporting business growth. Seeking a role to leverage diverse experience and enhance both internal and customer experiences to contribute to organizational success. Authorized to work in the US for any employer.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Success Manager

Sonoma Graphic Products
09.2021 - Current
  • Utilize relationship focused selling techniques to maximize customer experience
  • Act as trusted advisor in daily interactions with customer base
  • Collaborate with the top sales representatives in the company
  • Employ customer success strategies to solidify long term relationships

Purchasing Manager

Sonoma Graphic Products
07.2020 - Current
  • Handled100% of the purchasing responsibilities for this multi million dollar company
  • Balanced the inventory to meet customers needs, while remaining profitable
  • Connected daily with vendors and customers to ensure ideal stock levels
  • Negotiated with vendors to insure the inventory is the highest quality at the most competitive price
  • Employed strategic purchasing systems to streamline ordering processes

Territory Sales Representative

Sonoma Graphic Products
03.2018 - 03.2020
  • Successfully sold wide format printing equipment and consumables
  • Educated customers on the multitude of offerings of Sonoma Graphic Products
  • Consulted on available product options to help customer determine best products for their purposes
  • Consistently exceeded quotas
  • Grew my territory over40% my first year

Account Manager

California Supply North
11.2016 - 03.2018
  • Acted as a consultant to clients needing cost effective, high quality packaging, containers and supplies
  • Fostered relationships with customers through daily in person sales calls
  • Increased my territory by nearly100% in one year

Education

BS - Marketing

California State University, Chico
Chico, CA

Skills

  • Logistics
  • Supply Chain
  • Outside sales
  • Customer relationship management
  • Conflict management
  • Purchasing
  • Account Management
  • Customer Success
  • Customer retention
  • CRM software
  • Account management
  • Key accounts development

Certification

Driver's License

Links

http://linkedin.com/in/dianestevens1

Timeline

Customer Success Manager

Sonoma Graphic Products
09.2021 - Current

Purchasing Manager

Sonoma Graphic Products
07.2020 - Current

Territory Sales Representative

Sonoma Graphic Products
03.2018 - 03.2020

Account Manager

California Supply North
11.2016 - 03.2018

BS - Marketing

California State University, Chico
Diane Stevens