Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diane Stewart

Account Specialist
Jacksonville,FL

Summary

Skilled Account Specialist focused on maximizing the Client experience through effective use of listening, evaluating and resolving the needs of the client. Top-notch communicator with excellent time management, administrative and customer service skills.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Gen Care, CTS Specialist

ADT
Jacksonville, Florida
04.2021 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Realtor

Exit Real Estate Gallery
Jacksonville, FL
03.2018 - Current
  • Advised and informed prospective clients on current market activities and conditions.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Wrote contracts to outline sales and purchases of properties.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Developed and maintained relationships with clients through networking, postcards and cold calling.
  • Communicated with clients to understand property needs and preferences.

Assistant Manager

PFS Financial
Jacksonville, FL
03.2012 - 05.2017
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.

Education

High School Diploma -

Woodbridge High School
Woodbridge, NJ
09.1979 - 06.1983

Skills

Customer Relations

undefined

Timeline

Gen Care, CTS Specialist

ADT
04.2021 - Current

Realtor

Exit Real Estate Gallery
03.2018 - Current

Assistant Manager

PFS Financial
03.2012 - 05.2017

High School Diploma -

Woodbridge High School
09.1979 - 06.1983

Similar Profiles

CREATE PROFILE
Diane StewartAccount Specialist