Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Diane Strother

Bay Saint Louis,MS

Summary

Adept at handling customer complaints with patience and empathy, I enhanced customer satisfaction at Baytique through effective upselling and exceptional service. Skilled in point of sale systems and merchandise display, my reliability and ability to build rapport contributed significantly to team success, ensuring operational excellence and positive client interactions.

Overview

6
6
years of professional experience

Work History

Retail Sales Clerk

Baytique
Bay St Louis, MS
06.2021 - Current
  • Restocked shelves with merchandise as needed.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Operated cash registers to process sales transactions.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Placed special orders or called other stores to find desired items.
  • Greeted customers upon entering the store.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Appointment Setter

Nissan of Picayune
Picayune, MS
08.2020 - 12.2020
  • Provided detailed information about products and services to clients.
  • Ensured that all customer data is kept confidential at all times.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • I followed up with the customer if no purchase was made.
  • Answered customer inquiries regarding appointment setting procedures.
  • Called no shows and cancellations to reschedule.
  • Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
  • Scheduled and confirmed appointments.
  • Made phone calls and sent emails to establish leads.

Appointment Setter

Scenic Automotive
Mt. Airey, NC
11.2018 - 12.2019
  • Answered customer inquiries regarding appointment setting procedures.
  • Called no shows and cancellations to reschedule.
  • Maintained accurate records of all customer interactions and transactions.
  • Scheduled and confirmed appointments.
  • Maintained a positive attitude while dealing with difficult situations involving customers.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Answered telephones and directed calls to appropriate staff members.

Education

Associate of Arts - Business Administration And Management

Haverforwest
Wales, AK
05-1990

Skills

  • Handling customer complaints
  • Patience and empathy
  • Gift wrapping
  • Brand representation
  • Merchandise display
  • Point of sale systems
  • Effective Upselling Practices
  • Reliability and punctuality
  • Building rapport

Affiliations

  • Beach combing
  • Fishing
  • Collecting driftwood

References

References available upon request.

Timeline

Retail Sales Clerk

Baytique
06.2021 - Current

Appointment Setter

Nissan of Picayune
08.2020 - 12.2020

Appointment Setter

Scenic Automotive
11.2018 - 12.2019

Associate of Arts - Business Administration And Management

Haverforwest

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Diane Strother