Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diane Suarez

Cooper City,FL

Summary

Highly skilled serving experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Overview

2
2
years of professional experience

Work History

Guest Experience Manager

Le Meridien Hotel
Dania Beach, FL
02.2023 - Current
  • Conducted regular training sessions for staff members on the importance of providing exceptional customer service.
  • Collaborated with other departments to resolve guest issues quickly and efficiently.
  • Analyzed customer data to determine trends and opportunities for improved customer satisfaction.
  • Organized special events designed to increase customer loyalty and engagement.
  • Responded promptly to all inquiries from guests regarding products or services offered by the company.

Server

Le Meridien Hotel
Dania Beach, FL
04.2022 - 02.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.

Education

Civil Engineering -

Universidad Dominicana O&M
Dominican Republic
02-2021

Tips Training

Food Handler Certification

Skills

  • Relationship Management
  • Guest Relations Management
  • Performance Improvement
  • Menu knowledge
  • Exceptional customer service
  • Special dietary requirements
  • POS operation
  • Dining customer service
  • Food safety understanding

Languages

English
Professional
Spanish
Professional

Timeline

Guest Experience Manager

Le Meridien Hotel
02.2023 - Current

Server

Le Meridien Hotel
04.2022 - 02.2023

Civil Engineering -

Universidad Dominicana O&M

Tips Training

Food Handler Certification
Diane Suarez