Diane Sullivan
Tallahassee,FL
Summary
Dedicated professional committed to providing exceptional assistance to team members and clients. Highly skilled in coordinating appointments, organizing mail, and collecting messages for seamless office communication. Maintains a positive and upbeat demeanor, with a strong ability to build and nurture relationships.
Overview
16
16
years of professional experience
Work History
Receptionist
McConnaughhay, Coonrod, Weaver & Stern
08.2022 - Current
- Answer and route calls on multi-line telephone system
- Scanning, photocopying, faxing, filing, and creating new case files
- Processing incoming and outgoing mail
- Retrieving medical records
Medical Office Specialist
Cardinal Staffing
06.2021 - 12.2021
- Scheduling and In-processing patients
- Indexing all incoming records
- Verifying insurance and processing payments
Director of Sales
HarborChase Assisted Living
01.2018 - 06.2019
- Increasing census via extensive marketing strategies including referrals, advertising, and building trust with networking relationships
- Obtain new residents through extensively and sponsorships with local health agencies and organizations
- Acting as a trusted advisor for families seeking healthcare for their loved ones
Engagement Director
Your Life Memory Care
12.2017 - 12.2018
- Supervise and manage activity coordinators
- Plan and implement daily enriching programs for Memory Care Residents
- Develop, monitor, and adjust work schedules to ensure required staffing to meet regulations in addition to budget monthly expenses to fulfill resident’s needs
Leasing Coordinator
Pacifica – Woodmont Senior Living
03.2015 - 12.2017
- Coordinate marketing activities and strategies to increase and promote occupancy
- Identify, develop, and evaluate marketing strategy based on goals, market characteristics and cost
- Obtain new residents through local referrals, media, and outreach promotions, maintaining relationships and negotiating and closing leads
Sales and Marketing Manager
Sterling House Assisted Living
01.2013 - 12.2014
- Responsible for marketing campaigns, marketing strategy, sales reporting, sales analysis, and execution
- Seasoned knowledge and interpretation of human behavior, individual differences in ability, personality, and interests
- Targeting ideal residents and reaching new leads with marketing plans and promotions
Director of Life Enrichment
HarborChase Assisted Living
01.2009 - 01.2013
- Plan and implement twenty-one daily activities each month
- Schedule and direct four coordinators for Assisted Living and Memory Care
- Create and distribute monthly activity calendar and newsletter for distribution
Education
High School Diploma -
Woodrow Wilson High School
Levittown, PA06.1971
Skills
- Organization skills
- Document Management
- Multi-Line Telephone Systems
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Greeting and Seating Clients
- File Management
Timeline
Receptionist
McConnaughhay, Coonrod, Weaver & Stern
08.2022 - Current
Medical Office Specialist
Cardinal Staffing
06.2021 - 12.2021
Director of Sales
HarborChase Assisted Living
01.2018 - 06.2019
Engagement Director
Your Life Memory Care
12.2017 - 12.2018
Leasing Coordinator
Pacifica – Woodmont Senior Living
03.2015 - 12.2017
Sales and Marketing Manager
Sterling House Assisted Living
01.2013 - 12.2014
Director of Life Enrichment
HarborChase Assisted Living
01.2009 - 01.2013
High School Diploma -
Woodrow Wilson High School
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