Summary
Overview
Work History
Education
Skills
Community Volunteer
Timeline
Diane Swanson

Diane Swanson

Prescott,AZ

Summary

Detail-oriented and methodical Closer successful in assembling closing documentation for Mortgage loans. As a Digital Closing Specialist I worked remotely (worked from home) via online. Working quickly and accurately using MS Teams, text, phone, e-mail & Chatbots I was able to keep the closing packages on track for the closing date.

Overview

29
29
years of professional experience

Work History

Digital Closing Specialist

Amrock Title / Rocket Mortgage
Detroit, MI
09.2020 - 02.2023
  • Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.
  • Interpreted borrower's assets and income to satisfy loan conditions and requirements.
  • Managed final steps of closing process to mitigate risk and errors, achieving hundreds of timely and efficient closings.
  • Utilized Microsoft and Outlook to create memos and invoices for title companies and closing attorneys.

Restaurant Supervisor

Alta Vista Senior Living
Prescott, AZ
08.2017 - 08.2020
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Developed and implemented standard operating procedures to maintain smooth operations.
  • Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.

Food & Beverage Manager

Hilton Hotels Corporation
Paradise Valley, AZ
08.2010 - 08.2017
  • Trained and assisted new kitchen staff members.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Prepared ingredients for menu items.
  • Kept kitchen up to code for health and safety inspections.
  • Maximized sales potential by properly prepping, storing, and rotating food products.
  • Planned order execution to simultaneously deliver items ordered together.

Owner/Operator

Cold Stone Creamery
Fountain Hills, AZ
10.2002 - 07.2006
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Corporate Card Administrator

American Express
Phoenix, AZ
06.1994 - 12.1998
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Organized and updated databases, records and other information resources.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Identified opportunities to streamline processes and improve office operations and efficiency.

Education

Bachelor of Arts - Business Management

Western International University, Phoenix, AZ

Skills

  • Fraud Detection Techniques
  • Contract Closeouts
  • Customer Accounts Management
  • Settlement Statements
  • Microsoft Office
  • File Management
  • Loan Closing Documentation
  • Government Standards
  • Legal Documentation
  • Closing Disclosures
  • Providing Feedback
  • Specialist Procedures
  • Safety Measures
  • Customer Interaction
  • Customer Inquiries
  • Operational Efficiency
  • High-Volume Environments
  • Complex Problem-Solving
  • Mortgage Closing Scheduling
  • Digital Applications
  • Loss Protection

Community Volunteer

I volunteer free time to local charities - Soup Kitchen, The Close Closet, Churches & various festivals throughout the year. 

Timeline

Digital Closing Specialist - Amrock Title / Rocket Mortgage
09.2020 - 02.2023
Restaurant Supervisor - Alta Vista Senior Living
08.2017 - 08.2020
Food & Beverage Manager - Hilton Hotels Corporation
08.2010 - 08.2017
Owner/Operator - Cold Stone Creamery
10.2002 - 07.2006
Corporate Card Administrator - American Express
06.1994 - 12.1998
Western International University - Bachelor of Arts, Business Management

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Diane Swanson