Diane Taylor
Richmond,VA
Summary
Focused healthcare professional well-versed in promoting a healthy lifestyle by coordinating and supervising activities in alignment with client needs and abilities. Proven history of inspiring and fostering client well-being across several years of experience in related roles. Dedicated to serving unique needs of each client and improving quality of life.
Overview
47
47
years of professional experience
Work History
Personal Care Aide
Guardian Home Care Services
Richmond, VA
09.2018 - Current
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided emotional support to clients by listening to their concerns and providing comfort.
- Transported clients to doctor appointments or other outings in a timely manner.
- Organized and maintained supplies in the home environment to ensure client safety.
- Administered medications as prescribed by physician.
- Prepared meals according to dietary specifications and assisted with feeding when necessary.
- Accompanied clients on errands such as grocery shopping or going to the post office.
- Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Assisted with ambulation using appropriate equipment such as walkers or wheelchairs.
- Developed individualized care plans for each client based on needs assessment.
- Monitored vital signs such as pulse rate, temperature, respiration rate, and blood pressure levels of clients in accordance with guidelines set forth by health care professionals.
- Observed changes in behavior or physical condition of clients and reported any significant changes promptly to supervisor and nursing staff members.
- Participated in team meetings to discuss client progress and plan for future goals and objectives related to care needs.
- Encouraged clients to participate in recreational activities such as reading books or playing board games.
- Provided companionship by engaging in conversation with the client about current events or topics of interest.
- Answered questions from family members regarding care plans for the client.
- Ensured that all safety measures were followed within the home environment at all times.
- Maintained accurate records of services provided, documenting any changes in condition or behaviors observed during visits.
- Educated families on proper techniques for caring for elderly loved ones.
- Performed basic first aid procedures if necessary due to injury or illness.
- Acted as an advocate for the rights of patients while upholding all laws pertaining to patient confidentiality.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
Data Entry Clerk
careline america
Richmond , VA
04.2010 - 09.2013
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Operated various office equipment such as scanners, printers. when required.
- Compiled reports based on gathered information.
Customer Service Reppresentative
Travelers Insurance
Richmond, VA
11.1977 - 09.2002
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Armstrong High School
Richmond, VA06-1969
Skills
- First aid and safety
- Progress Documentation
- Client safety and first aid
- Community activities
- Care Plan Management
- Compassionate client care
more about me
I am ambitious, caring, hard-working, determined, dependable, and passionate about helping others
Timeline
Personal Care Aide
Guardian Home Care Services
09.2018 - Current
Data Entry Clerk
careline america
04.2010 - 09.2013
Customer Service Reppresentative
Travelers Insurance
11.1977 - 09.2002
High School Diploma -
Armstrong High School
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