Diane Thieme
Phillipsburg,NJ
Summary
Dynamic Patient Care Director at Bayonne University Hospital with a proven track record in clinical leadership and quality improvement. Enhanced patient satisfaction through effective team collaboration and operational efficiency, while championing patient safety initiatives. Skilled in fostering a positive work environment and implementing evidence-based practices to elevate care standards.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Care Director
Bayonne University Hospital
09.2012 - 09.2025
- Collaborated with healthcare teams to support patient care initiatives.
- Assisted in implementing patient feedback systems to enhance service quality.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Participated in training sessions to learn best practices in patient care delivery.
- Contributed to compliance efforts by adhering to safety and regulatory standards.
- Facilitated open communication channels within the team to address any concerns or challenges promptly and constructively.
- Optimized resource utilization by monitoring staff schedules, equipment availability, and budget allocations.
- Developed strong interdisciplinary collaboration to ensure comprehensive patient-centered care plans were executed effectively.
- Maintained high levels of staff retention with effective recruitment strategies, and employee engagement activities.
- Championed patient advocacy efforts by actively addressing grievances and implementing corrective actions when necessary.
- Promoted a culture of safety by conducting risk assessments, addressing areas of concern, and implementing appropriate interventions.
- Fostered a positive work environment by advocating for employee needs, recognizing achievements, and promoting professional growth opportunities.
- Implemented quality improvement initiatives to enhance the overall effectiveness of the Patient Care department.
- Increased patient satisfaction scores through attentive service, clear communication, and empathetic support during their hospital stay.
- Improved patient care quality by implementing evidence-based practices and updating policies and procedures.
Nurse Manager
Newark Beth Israel Medical Center
08.1998 - 12.2011
- Oversaw nursing staff, ensuring adherence to protocols and improving patient care standards.
- Developed and implemented training programs for new hires, enhancing team competency and performance.
- Managed daily operations, optimizing workflows and resource allocation within nursing departments.
- Collaborated with interdisciplinary teams to implement evidence-based practices, improving clinical outcomes.
- Conducted performance evaluations, providing constructive feedback to foster professional growth among staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decision making.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
- Managed 50 nurses and nursing activities on a 40 bed unit in 665-bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Coordinated staffing resources during times of high patient acuity or census fluctuations to maintain optimal nurse-to-patient ratios.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Managed patients recovering from medical or surgical procedures.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Education
Bachelor of Science - Nursing Education And Supervision
Cook College / Rutger's University New Brunswick
Associate of Applied Science - Nursing
Cook College,
Middlesex, NJSkills
- Clinical leadership
- Patient safety
- Operational efficiency
- Quality improvement
- Multicultural sensitivity
- Healthcare administration
- Teamwork and collaboration
- Team collaboration
- Multidisciplinary team collaboration
Certification
BLS
ACLS
Certified Medical/Surgical Registered Nurse
Timeline
Patient Care Director
Bayonne University Hospital
09.2012 - 09.2025
Nurse Manager
Newark Beth Israel Medical Center
08.1998 - 12.2011
Bachelor of Science - Nursing Education And Supervision
Cook College / Rutger's University New Brunswick
Associate of Applied Science - Nursing
Cook College,