Overview
Work History
Education
Skills
References
Professional Development And Certifications
Timeline
Generic

Diane Thomas

Kansas City,USA

Overview

29
29
years of professional experience

Work History

Instructor

Colorado Technical University
03.2008 - Current
  • Criminal Justice Online Instructor: Taught the course 'Drug and Alcohol Abuse.' Designed course structure and requirements; lectured and administered all grades.
  • Psychology Online Instructor: Taught the course 'Careers in Psychology.' Created syllabus; lectured and administered grades.
  • Sociology Online Instructor: Responsible for carrying out teaching and research duties. Involved in the administration of degree and undergraduate courses as well as responsible for organizing lectures and supervising seminars and tutorials.
  • Career Success Online Instructor: Counseling Ethics and Decision Making, Drugs, Society and Criminal Justice, Business Communications.

Consultant

Cum Laude Educational Consultants (CLEC)
09.2015 - 08.2020
  • Company Overview: We specialize in science and engineering programs for prek-12 students–in-school and out-of-school.
  • Working with school districts, colleges, non-profits, companies, and your family, we help cultivate and prepare the talent needed for college and career opportunities related to STEM (science, technology, engineering and mathematics).
  • We specialize in science and engineering programs for prek-12 students–in-school and out-of-school.

Researcher

TurnthePageKC
08.2016 - 08.2016
  • Explore all facets of family engagement models nationally and locally.
  • Document research and communicate findings to the Executive Director.
  • Review the strategic plan for the Early learning Hub House on the Hill for infants through three years old to increase vocabulary words before pre-K enrollment.
  • Develop a MOU with community partners.

Case Manager

AmeriCorps/State Member
Kansas City, USA
10.2015 - 07.2016
  • Have been involved with managing nonprofit organizations and education for about 30 years.
  • Most of the volunteer hours for this agency is with homeless, unemployed and hungry senior citizens.
  • I also work with addiction recovery programs and make referral for minor home repair and emergency assistance for utility payments.
  • Accomplishments: Developed a senior calling service to call senior citizens and check for safety and offer kindness and consideration from the community.

Teacher

Donnelly College
Kansas City, USA
12.2015 - 05.2016
  • Work with teachers in team teaching, team planning, and daily routines.
  • Provide group instruction to assigned children.
  • Understand, support and be able to assist in implementing and communicating the curriculum with the students and their advisors.
  • Assist in preparing and setting up daily materials.
  • Work cooperatively with parents and other classroom/ school volunteers and staff.
  • Participate on program planning committees and parent involvement activities.
  • Attend orientation and Professional Development sessions and serve as group leader when needed.
  • Implement individual and group activities to stimulate growth as outlined in the IEP.
  • Instruct children in practice of daily living skills as appropriate.
  • Remain with student for support during all times outside of the Special Education classroom as assigned.

Teacher

Kansas City School District
Kansas City, USA
08.2014 - 05.2016
  • Plan, organize and implement an appropriate instructional program in an elementary or secondary learning environment that guides and encourages students to develop and fulfill their academic potential.
  • Work is performed under the supervision of the principal.
  • Prepare and deliver lesson plans and instructional materials that facilitate active learning.
  • Develops schemes of work, lesson plans and tests that are in accordance with established procedures.
  • Instruct and monitor students in the use of learning materials and equipment.
  • Update all necessary records accurately and completely as required by laws, district policies and school regulations.
  • Participate in department, school, district and parent meetings.

Teacher

Raytown Quality Schools
Raytown, USA
08.2015 - 12.2015
  • Provide direct student support through small groups and one-on-one instruction within the general education classroom.
  • Collaborate with teachers to develop effective whole group practices, small group interventions, and individualized learning activities.
  • Support teachers in differentiating plans for students based on their unique learning profiles so that all students are engaged and challenged, and each student achieves dramatic gains.
  • Assist teachers with tracking data to determine the effectiveness of interventions.
  • Work with Director of Special Education to write and implement rigorous, standards-driven IEPs, manage legal documents and files related to students’ IEPs and 504 plans, liaise with external service providers, ensure all services are in compliance with mandates, and coordinate annual IEP review process.
  • Lead professional development for content and grade-level teams and the school.
  • Advise teachers and principal on modification processes for state and school-wide assessments.
  • Approach practice with a sense of urgency, maximizing every minute with students.
  • Collaborate with content and grade-level teams to promote an environment of critical thinking and academic rigor.

Instructor

ITT-Tech
12.2013 - 08.2015
  • Taught material from the approved curriculum in accordance with assigned schedule to ensure student satisfaction.
  • Assisted students in achieving completion of objectives and learning outcomes.
  • Provided regular and timely feedback to students.
  • Participated in school retention initiatives by maintaining productive contact with students and by getting in touch with and aiding absent students.
  • Advised students in matters related to academics, attendance, and behaviors.
  • Motivated students to actively participate in all aspects of the educational process.
  • Maintained and reported student grades and attendance in accordance with university policies.

Customer Support

Convergys
11.2011 - 08.2013
  • Provided computer help desk support and technical training on hardware/software to cable end users.
  • Documented help desk tickets/resolutions, and provided overall assistance in daily administration of a Novell Netware 4.11 Network.
  • Performed set-up, break-down, and transport of customer’s cable equipment repair on an as-needed basis.
  • Initiated, evaluated, and cost justified proposals to enhance business and presented to top management.
  • Provided Pre-Sales and Post-Sales technical consulting for customers and cable company sales.
  • Worked with cable customers, vendors, and team members to produce best customer guarantee possible.
  • This involved detailing requirements and suggested equipment to implement different services, producing best options for cable customers and recommendations for a particular approach to sales, and the presentation of same to technical staff and management.
  • Increased sales of services and managed Contracts for ATT&T and Xfinity/Comcast Cable. Met sales quotes daily.

Instructor

Colorado Technical University North Kansas Campus
North Kansas City, USA
03.2007 - 05.2013
  • Criminal Justice Instructor: Taught the courses: Introduction to Alcohol and Drug Abuse, Society and Drug Abuse, Counseling the Alcohol and Drug Dependent Client, Drug Use and Abuse, Grant Writing Basics.
  • Business Instructor: Taught the course 'Introduction to Business' lectured and administered grades for undergraduates.
  • Taught the course 'INTD 101' providing mentoring, advice and support to students on a personal level.
  • Implementing University research projects and involved in its publication. Actively leading class discussions and encouraging debate.

Sales Associate

Macy’s Inc
Independence, USA
10.2011 - 11.2012
  • Greeted dozens of customers daily during holiday seasons in designer handbag counter, offering assistance with purchases.
  • Answered questions regarding Macy’s Credit Card, weekly sales and return policies.
  • Provided customer service for and handle the payments of hundreds of customers daily.
  • Maintain and restock.

Executive Director-Volunteer

Joshua’s Safe Haven
Kansas City, USA
04.2012 - 08.2012
  • Company Overview: Not for Profit start-up
  • Prepared and executed annual operating plans for the residential treatment house, and worked with other executives in syncing residential plans and cross state initiatives.
  • Participated on substance abuse management teams on various mental health matters, including updating recovery specialist key strategic vision.
  • National and regional trainings –tripled the number of annual participants in recovery specialist trainings on how to plan, finance, and organize recovery projects.
  • Grants ramped up challenge grant programs, providing more than $200,000 to more than 400 clients annually.
  • Not for Profit start-up

Instructor

City Vision Mission College
09.2009 - 05.2012
  • Spiritual Online Instructor: Taught the courses, 'Counseling Foundations (Addiction Studies)', 'Group Counseling Practices (Addiction Studies)'.

Instructor

MCC-Penn Valley Campus
Kansas City, USA
06.2006 - 05.2012
  • Humanities Instructor: Taught the courses, 'Intercultural Competencies in Special Populations', 'How to Counsel Alcohol and Drug Client', 'Group Counseling', 'Core Competencies for Drug Counselors', 'Client Education for Drug Abuse', 'Record keeping', 'Twelve core Functions'.
  • Organized, implemented and monitored programs and assessments.
  • Was responsible for preparing learning material for courses and devising relevant practical activities for state drug and alcohol certification.
  • Involved in course team activities and curriculum development for students.

Contract /Grant Writer Manager

ICOP Digital Inc
Olathe, USA
04.2008 - 04.2009
  • Filled multiple roles concurrently while at ICOP Digital, Inc.
  • Co-Authored proposals resulting in $6M in new and repeat business.
  • Implemented proposal and review processes.
  • Established repository for technical documents, migrated hard files to online repository, and maintained document library along with other resources in SharePoint.
  • Wrote/edited resource of business proposals for two years.
  • Analyzed various proposal opportunities to author appropriate responses.
  • Interviewed SMEs to compose technical documentation.
  • Managed proposal development for local, state, and federal LEO agencies including military and some international.
  • Authored and edited business, cost, and technical responses.
  • Prepared quarterly/annual reports for executive management.
  • Developed project timelines and GANTT charts as required.
  • Assessed results and documented lessons learned.
  • Responsible for all federal grant research data mining.
  • Grants awarded increased by 70% annually.

Independent contractor/substance abuse counselor/grant writer

Footprints –Not for profit
Kansas City, USA
03.2007 - 04.2009
  • Provided assessment, planning, facilitation, care coordination, evaluation, and advocacy for services to case load for individuals and family’s comprehensive mental health needs through communication and available resources.
  • Provide individual therapy to clients diagnosed with variety of presenting problems including Schizophrenia, Bipolar Disorder, Generalized Anxiety Disorder and Post-traumatic Stress.
  • Co-facilitate domestic violence and anger management groups to provide psycho-education and to increase insight into maladaptive coping mechanisms.
  • Conducted phone intakes and refer clients to appropriate resources based on individual needs.
  • Maintain progress notes for all clients to ensure proper documentation of session content and Interventions.
  • Increased major donors by 50% for six months.

Instructor

MCC-Maple Woods Campus
Kansas City, USA
03.2007 - 05.2008
  • Taught the courses, 'Business Communications', 'English 101'.

Customer Service/Fix Agent Code Administrator

Sprint Nextel
Overland Park, USA
01.2001 - 08.2007
  • Designed and developed standards of operations for customer care.
  • Installed data modems, PCs and other telecommunication tools.
  • Troubleshoot problems with all components as and when needed.
  • Installed and program telephone software for personal handset.
  • Maintained communications equipment as required.
  • Performed preventative maintenance on all personal handset equipment.
  • Analyzed towers and antennas problems to ensure quality signal responses(virtual).
  • Managed integration of various computer components to facilitate communication for cable customer.
  • Identified trends through data reporting - reported trends to appropriate individuals.
  • Analyzed the root cause of escalations and made recommendations on improving efficiencies.
  • Lead selected corporate meetings, conferences, conference calls, and planning.
  • Supported with access delivery team for over 1 million accounts nationwide and Puerto Rico.
  • Managed an average of 50 inbound and outbound calls per day.
  • Created and trained staff for TIGER teams to maintain client’s services.
  • Increased sales by 40% quarterly.

Instructor

Kansas City Community College
Kansas City, USA
03.2006 - 01.2007
  • Taught the courses, 'Introduction to Marketing', 'Introduction to Business', and 'Personal Finance Management'.

Drug and Alcohol Treatment Compliance Manager

Jackson County C.O.M.B.A.T.
Kansas City, USA
01.1997 - 01.2001
  • Provided assessments, drug/alcohol education and counseling to social service agencies within the Jackson County area.
  • Participated in planning programs, policies or objectives for drug and alcohol agencies.
  • Maintained statistics and schedules for mental health services.
  • Provided functional and clinical supervision of Substance Abuse Services for over forty agencies within the greater Kansas City area.
  • Served as the COMBAT Director to independently oversee day-to-day operations of the ongoing clinical substance abuse programs at the installation.
  • Determined appropriate services for customers and defined program scope, requirements and deliverables.
  • Developed, modified or provided input to new project plans.
  • Implemented substance abuse program plans to meet county objectives.
  • Coordinated and integrated project activities.
  • Managed and lead management of nonprofit resources.
  • Implemented or maintained quality assurance processes for the agencies.
  • Solved problems, promptly advised and made improvements to programs.
  • Conducted presentations and monthly briefings on all aspects of the program as required to taxpayers and Commission.
  • Participated in phased, milestone and final program reviews.
  • Developed and implemented program marketing plans for future funding.
  • Managed proposals resulting in $4M in general revenue.
  • Implemented proposal and reviewed compliance processes for the social service agencies providing drug and alcohol treatment.
  • Established repository for services provided in the greater Kansas City area.

Director of substance abuse and prevention program for adolescents

Niles Home for Children
Kansas City, USA
12.1995 - 12.1997
  • Provided individual and group drug and/or alcohol counseling to juveniles; conducts individual and family counseling sessions with youth and their families.
  • Provided crises intervention when needed.
  • Assesses the needs of juveniles and makes recommendations for planning and treatment.
  • Prepared case paperwork and attended court hearings; called on to testify at hearings; documented individual client records as required by law.
  • Monitored department budget and expenditures.
  • Handled administrative functions that include JPO and Clinical staffing, case documentation and implementing CADA/DFS Standards.
  • Supervised psychology interns and other volunteer staff; assisted other child care employees with duties; provided drug and alcohol training for staff.
  • Attended board and staff meetings; performed administrative and clerical duties as needed.
  • Reviewed Court recommendations and assisted with developing appropriate treatment plans.
  • Worked closely with DFS, psychiatrist, and medical physician concerning treatment and counseling of youth.
  • Participated in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.
  • Authored proposal resulting in $70,000 in new funding.
  • Implemented proposal and reviewed compliance criteria.

Education

Doctorate in Management -

Colorado Technical University
05.2014

Masters of Science - Management

Baker University
12.2003

Masters of Science - Organizational Behavior

Avila University
08.2003

Bachelors of Science - Telecommunications Management

DeVry University
12.1999

Skills

  • Management
  • Time Management
  • Research
  • Organizational Skills
  • Teaching
  • Communication
  • Diversity Awareness
  • Cultural Awareness
  • Problem Solving

References

  • Dr. Karen Curls, Chair, Penn Valley, 3200 Broadway, Kansas City, MO, 64106, (816) 695-3582, kcurls@mcc.edu
  • Dr. David Boje, 123 Fairlane Drive, Las Cruces, NM, 65201, (575)-532-1693, dboje@nmsc.edu
  • Mr. Elroy Franklin, Director, Franklin Group Inc, 3507 W Walnut, Chicago, IL, 65201, Dthoma29@yahoo.com, (816) 213-2013

Professional Development And Certifications

  • 2006, Award for Volunteerism
  • 2006, Award for Leadership and training
  • 2005, Award for Client issue management
  • 1998, Internationally Certified Recognized Drug Counselor
  • 2000, Missouri Certified Clinical Supervisor
  • 2012, Missouri Certified Recovery Support Specialist
  • 2009, Education Mentor for Metropolitan Community Colleges
  • 2014, Level 1 Medication Aide
  • 2015, Member of National Cares Mentoring Movement
  • 2016, Substitute Teacher Missouri Certified
  • 2018, Academic Manager D.E.S.E. certified

Timeline

Researcher

TurnthePageKC
08.2016 - 08.2016

Teacher

Donnelly College
12.2015 - 05.2016

Case Manager

AmeriCorps/State Member
10.2015 - 07.2016

Consultant

Cum Laude Educational Consultants (CLEC)
09.2015 - 08.2020

Teacher

Raytown Quality Schools
08.2015 - 12.2015

Teacher

Kansas City School District
08.2014 - 05.2016

Instructor

ITT-Tech
12.2013 - 08.2015

Executive Director-Volunteer

Joshua’s Safe Haven
04.2012 - 08.2012

Customer Support

Convergys
11.2011 - 08.2013

Sales Associate

Macy’s Inc
10.2011 - 11.2012

Instructor

City Vision Mission College
09.2009 - 05.2012

Contract /Grant Writer Manager

ICOP Digital Inc
04.2008 - 04.2009

Instructor

Colorado Technical University
03.2008 - Current

Instructor

Colorado Technical University North Kansas Campus
03.2007 - 05.2013

Independent contractor/substance abuse counselor/grant writer

Footprints –Not for profit
03.2007 - 04.2009

Instructor

MCC-Maple Woods Campus
03.2007 - 05.2008

Instructor

MCC-Penn Valley Campus
06.2006 - 05.2012

Instructor

Kansas City Community College
03.2006 - 01.2007

Customer Service/Fix Agent Code Administrator

Sprint Nextel
01.2001 - 08.2007

Drug and Alcohol Treatment Compliance Manager

Jackson County C.O.M.B.A.T.
01.1997 - 01.2001

Director of substance abuse and prevention program for adolescents

Niles Home for Children
12.1995 - 12.1997

Doctorate in Management -

Colorado Technical University

Masters of Science - Management

Baker University

Masters of Science - Organizational Behavior

Avila University

Bachelors of Science - Telecommunications Management

DeVry University

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