Summary
Overview
Work History
Skills
Affiliations
References
Timeline
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Diane Thompson

Bozeman,MT

Summary

BDC Representative with many years of experience responding to automotive customer inquiries and setting up appointments with service team. Results driven and dedicated to customer satisfaction

Overview

12
12
years of professional experience

Work History

Laboratory Technician

Mesa Labs
Bozeman, MT
03.2024 - Current
  • Prepared test samples and obtained and recorded test data in accordance with standards.
  • Ensured compliance with regulatory requirements and accreditation standards, contributing to successful laboratory audits.
  • Supported cleanliness and health standards to foster safe and effective sample analysis.

BDC Service Representative

Ressler Motors
Bozeman, MT
09.2020 - 03.2024
  • Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
  • Resolved customer complaints and issues in an efficient manner.
  • Performed data entry of customer information into computer system.
  • Ensured compliance with company policies related to BDC operations.
  • Provided customer support via phone and email inquiries in a timely manner.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Kept abreast of coupons, direct mailings and advertisements related to customer sales inquiries.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.

Veterinary Technician

Valley View Veterinary Hospital
Bozeman, MT
09.2012 - 01.2020
  • Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
  • Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
  • Ordered supplies needed for the practice such as medications or medical instruments.
  • Provided postoperative care for animals recovering from surgery including providing pain management treatments.
  • Collected samples of bodily fluids to analyze for parasites or other diseases.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Educated clients on proper animal nutrition and preventive health care techniques.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
  • Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
  • Dispensed prescription medications upon request from veterinarians.
  • Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
  • Instructed staff members on proper handling techniques of animals during examinations or treatments.
  • Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Scheduled appointments, answer phones and check customers in and out of clinic.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Skills

  • Clerical Support
  • Data Entry
  • Greeting and Seating Clients
  • Multi-line telephone skills
  • Scheduling appointments
  • Meticulous and organized
  • Multitasking and prioritization
  • Medical record-keeping

Affiliations

  • Order of the Eastern Star
  • Daughters of the American Revolution

References

References available upon request.

Timeline

Laboratory Technician

Mesa Labs
03.2024 - Current

BDC Service Representative

Ressler Motors
09.2020 - 03.2024

Veterinary Technician

Valley View Veterinary Hospital
09.2012 - 01.2020

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Diane Thompson