Diane Thorpe
East Hampton,CT
Summary
Remote-ready Registered Dental Hygienist with extensive clinical care and patient education experience. Skilled in utilizing digital tools for patient follow-ups and adherence improvement, while maintaining HIPAA compliance. Currently pursuing an MBA in Healthcare Management and seeking remote roles that leverage clinical expertise and virtual coaching capabilities.
Overview
22
22
years of professional experience
Work History
Managing Partner
Designed Air Systems LLC
East Hampton, CT
09.2015 - Current
- Led operations, finance, and vendor management for HVAC business generating $150K+ annually, ensuring streamlined processes and effective resource allocation.
- Negotiated vendor contracts, reducing supply costs by 18%, while overseeing client relationships and marketing initiatives to enhance service delivery.
- Implemented digital invoicing and QuickBooks workflows, improving cash flow and reducing billing delays by 40%.
- Coordinated field teams and client communications by applying project management and remote-work best practices, improving overall collaboration.
Registered Dental Hygienist
Glastonbury Family Dental
Glastonbury, CT
09.2004 - Current
- Deliver clinical hygiene care and patient education to 30+ patients weekly, emphasizing preventive strategies and personalized home care plans.
- Captured and utilized intraoral images and digital photos to document clinical findings and clarify care plans for patients.
- Maintain accurate, billing-ready clinical documentation in EagleSoft, including treatment plans and follow-up notes.
- Performed patient follow-ups via phone and secure messaging to reinforce treatment plans and enhance patient adherence.
- Managed scheduling for 120+ monthly appointments while coordinating care with dentists and interdisciplinary teams to ensure seamless patient experiences.
- Train and mentor new staff on patient communication, charting workflows, and digital imaging techniques.
- Troubleshoot clinical devices and digital imaging tools, coordinating with vendors and staff to resolve issues quickly.
- Maintain HIPAA-compliant communication practices for remote contacts and secure patient data handling.
Education
MBA - Healthcare Management
Western Governors University
Salt Lake City, UT08-2026
Bachelor of Science - Health Sciences
Western Governors University
Salt Lake City, UT08-2025
Local Anesthesia Certification -
Springfield Technical Community College
Springfield, MA01-2004
Associate's in Allied Health - Registered Dental Hygienist
Tunxis Community College
Farmington, CT01-2001
Allied Health - Certificate in Dental Assisting
Tunxis Community College
Farmington, CT01-1999
Skills
- Oral health assessment
- Virtual Coaching/Patient education
- Clinical training and onboarding
- Digital imaging
- EHR Documentation (EagleSoft)
- Dental Practice Management
- Credentialing support
- Telehealth platforms (platform training ready)
- Quickbooks
- Microsoft Office
Languages
- Portuguese, Native/Bilingual Proficiency
- Spanish, Professional Working Proficiency
Timeline
Managing Partner
Designed Air Systems LLC
09.2015 - Current
Registered Dental Hygienist
Glastonbury Family Dental
09.2004 - Current
MBA - Healthcare Management
Western Governors University
Bachelor of Science - Health Sciences
Western Governors University
Local Anesthesia Certification -
Springfield Technical Community College
Associate's in Allied Health - Registered Dental Hygienist
Tunxis Community College
Allied Health - Certificate in Dental Assisting
Tunxis Community College