DIANE TOURANGEAU
Wallingford,CT
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
33
33
years of professional experience
Work History
Administrative Assistant
Hertz Herson CPA LLP
11.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information for 700+ clients.
Customer Service Representative II
Anthem Blue Cross & Blue Shield
03.2020 - 03.2023
- Provided excellent customer service (50+ customers) by accessing multiple databases to retrieve pertinent information so resolution can be obtained in timely manner.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customers through various channels including telephone, email and written correspondence as appropriate
- Acquired detailed knowledge of policies and services to provide excellent service.
Executive Assistan
Ulbrich Boys & Girls Club
09.2018 - 03.2020
- Assisted with implementing day-to-day accounting activities, reported all financial transactions and tracked through administrative systems.
- Prepared reports, monetary deposits for Executive Director.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity for 400+ club kids.
- Handled confidential and sensitive information with discretion and tact..
Secretary II
Southern Connecticut State University
05.2016 - 03.2018
- Recorded, tracked and processed all department expenditures, documented receipt of deliveries, and monitored budget usage for department chairperson(s), processed paperwork for new and returning adjuncts.
- Assisted with scheduling student advisement meetings, submissions for accepted students, kept track of students' progress within department database for 800+ pending, accepted, and completed students; processed student waivers, and completed student audits.
- Managed filing system, entered data and completed other clerical tasks while providing administrative support to 25 faculty and adjuncts.
Secretary
Southern Connecticut State University
01.2012 - 06.2016
- Hired, supervised, processed necessary appointment and payroll documentation for 40 department student workers and university assistants.
- Provided support to committee chairs with department searches by creating files for each applicant, sent out informational notifications to applicants, coordinated interviews, scheduled campus tours, when necessary assisted with candidate travel, reimbursements as well as processing paperwork for final candidate(s).
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Secretary II
Southern Connecticut State University
07.1991 - 01.2012
- Monitored and maintained (6) Bond and Operating expense accounts, obtained quotes, processed requisitions for campus wide use (software licenses, hardware maintenance computer peripherals, printers and toner etc.).
- Redesigned how department received, assigned, and tracked inventory for department and campus computer purchases
- Maintained all departmental personnel files for 30+ employees within department including attendance and compensatory time earned and used.
- Assisted our University Receiving Department with reconciliation and delivery of computer related purchases.
Education
Bachelor of Science - Business Administration
Albertus Magnus College
New Haven, CT05.2005
Skills
- Communication (verbal and written)
- Independence
- Prioritization and Problem Solving
- Organization and Planning
- Customer Service
- Phone and Office Etiquette
- Discretion
- Microsoft Word, Excel, Outlook, Powerpoint, SharePoint
- Flexibility and Efficiency
- Dedicated and Quick Learner
- Business Knowledge
- Data Entry
Affiliations
- Committee chairperson for Wallingford Troop 4 BSA
- Committee member for the Coalition for a Better Wallingford
Timeline
Administrative Assistant
Hertz Herson CPA LLP
11.2023 - Current
Customer Service Representative II
Anthem Blue Cross & Blue Shield
03.2020 - 03.2023
Executive Assistan
Ulbrich Boys & Girls Club
09.2018 - 03.2020
Secretary II
Southern Connecticut State University
05.2016 - 03.2018
Secretary
Southern Connecticut State University
01.2012 - 06.2016
Secretary II
Southern Connecticut State University
07.1991 - 01.2012
Bachelor of Science - Business Administration
Albertus Magnus College
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