Diane Ures
South Lake Tahoe,CA
Summary
Enthusiastic, reliable, and professional individual with a passion for delivering excellent customer service and creating memorable dining experiences. Demonstrates a knack for anticipating customer needs and resolving complaints efficiently. Maintains focus and a positive attitude even in stressful, high-volume environments.
Overview
24
24
years of professional experience
Work History
Cashier, Italian Ice Cream Scoop
Art of Gelato
05.2022 - Current
- Help customers and take orders
- Handle cash, take credit card and debit card transactions
- Make sure the restaurant is clean
- Train new employees if needed.
- Greeted customers entering the store and responded promptly to customer needs.
- Stock as needed.
Special Ed Aide
LTUSD
09.2000 - Current
- Work with students with special needs
- Modify their work
- Help teacher with students and class
- Changing diapers if needed
- Tube Feeding if needed.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Monitored student classroom and outdoors activities to promote student safety.
- Helped feeding and daily living skills to support physical and emotional well-being.
Supervisor
Hard Rock Hotel and Casino Lake Tahoe. Fuel(CoffeeShop)
09.2018 - 06.2021
- Provided excellent customer service and fostered warm relationships with repeat customers
- Communicated with customers and staff to guarantee that any concerns were promptly addressed and guests left happy
- Take orders, make drinks, handle money and stock, and make sure the department is clean
- Make Employee Schedules and train new people.
Front Desk Lead
Hard Rock Hotel and Casino Lake Tahoe
11.2015 - 09.2018
- Accommodate guests according to their needs
- Provided excellent customer service and foster warm relationships with repeat customers
- Answer Phones, make reservations
- Answer questions regarding South Lake Tahoe or around the LAke
- Deal with complaints and act according
- Handle money and credit cards
- Train new employees.
Soda Jerk, Cashier, Cook, and Asst. Manager
Snow Flake Drive-In
06.2001 - 06.2015
- Provided excellent customer service and fostered warm relationships with repeat customers
- Take Orders, make food, cook, stock, handle money
- Make schedules for employees
- Train new employees
- Make sure the restaurant is clean.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Diploma -
Crescenta Valley High
LaCrescenta, CA06.1990
Skills
- Adaptability
- Customer Service
- Communication
- Leadership
- Customer Assistance
- Cash Register Operation
- Hospitality and accommodation
- Conflict Resolution
- Organizational abilities
- Product restocking
- Refunds and exchanges
- Staff Training
- Order Taking
Timeline
Cashier, Italian Ice Cream Scoop
Art of Gelato
05.2022 - Current
Supervisor
Hard Rock Hotel and Casino Lake Tahoe. Fuel(CoffeeShop)
09.2018 - 06.2021
Front Desk Lead
Hard Rock Hotel and Casino Lake Tahoe
11.2015 - 09.2018
Soda Jerk, Cashier, Cook, and Asst. Manager
Snow Flake Drive-In
06.2001 - 06.2015
Special Ed Aide
LTUSD
09.2000 - Current
Diploma -
Crescenta Valley High
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