Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diane Villarreal

SAN ANTONIO,TX

Summary

Experienced customer relations with over 25 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Results-focused and highly driven Service Cashier with experience processing monetary and credit card transactions and completing and closing service and repair orders and parts transactions for customers. Crafts quality customer experiences and maintains customer satisfaction by answering incoming service calls, scheduling appointments and making outgoing calls to confirm next day service appointments. Demonstrates strong attention to detail by inspecting every service order for proper completion and filing service records timely and accurately.

Precise customer service with strong understanding of automotive sales and excellent mathematical skills. Expert in customer service, recordkeeping and accurate transactions.

Reliable customer service offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Flexible with changing business needs.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking Service advisor position. Offering excellent communication and good judgment.

Overview

12
12
years of professional experience

Work History

Service Cashier

Northside Chevrolet
08.2021 - 09.2022
  • Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
  • Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
  • Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
  • Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.

Lead Transportation Security Officer

Department Of Homeland Security
09.2007 - 01.2019
  • Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
  • Managed team of 30 trained security professionals engaged in anti-terrorism activities.
  • Safeguarded transportation operations at commercial airports and railway stations.
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.

Education

GED -

San Antonio College
San Antonio, TX
05.1983

N/A -

Sam Houston High School
San Antonio, TX
05.1981

Skills

  • Customer Relations
  • Work Task Prioritization
  • Feedback Acceptance
  • Cash Register Operation
  • Answering Customer Questions
  • Administrative Duties
  • Complaint Handling and Resolution
  • Cooperative Attitude
  • Accurate Recordkeeping
  • Customer Needs Assessments
  • Information Updates
  • Rewards Programs
  • Adaptable and Flexible
  • Service Minded

Timeline

Service Cashier

Northside Chevrolet
08.2021 - 09.2022

Lead Transportation Security Officer

Department Of Homeland Security
09.2007 - 01.2019

GED -

San Antonio College

N/A -

Sam Houston High School
Diane Villarreal