Diane Waller

• Developed filing systems to improve document retrieval and maintain organizational standards.
• Communicated effectively with clients and vendors, maintaining positive relationships and timely follow-ups.
• Collaborated with team members to identify process improvements that enhanced overall operational effectiveness.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

• Supervised daily operations to ensure adherence to company policies and standards.
• Trained and mentored staff, fostering a collaborative team environment.
• Implemented inventory management procedures, improving stock accuracy and availability.
• Analyzed sales data to identify trends and enhance product assortment strategies.
• Resolved customer inquiries promptly, enhancing satisfaction and loyalty rates.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Increased sales through effective merchandising strategies and targeted promotions.

Maintained the state and federal Sex Offender Registry.

Entered new offenders and updated existing ones.

Answered Multi-line phone

Sent out monthly and yearly large mail outs to ensure records were accurate and up to date

Collaborated with state police to address non-compliance among offenders.

• Managed front desk operations, ensuring smooth check-in and check-out processes for members and guests.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance member satisfaction.
• Coordinated scheduling for facility usage, maintaining accurate records of bookings and appointments.
• Trained new staff on front desk procedures, fostering a collaborative team environment and improving operational efficiency.
• Maintained cleanliness and organization of the reception area, creating a welcoming atmosphere for visitors.
• Assisted in managing membership databases, ensuring accuracy of member information and timely updates.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.

• Managed correspondence and communication between departments to enhance operational efficiency.
• Coordinated scheduling of meetings and events, ensuring optimal use of resources and time.
• Developed and maintained filing systems for efficient data retrieval and record-keeping.
• Assisted in preparation of reports and documentation to support project initiatives.
• Oversaw administrative functions, ensuring adherence to organizational policies and procedures.
• Maintained a professional and welcoming atmosphere within the branch office through diligent attention to detail, cleanliness, and overall organization.
• Managed incoming inquiries from both internal personnel and external clients promptly providing accurate information or directing them to the appropriate party.
• Increased accuracy of data entry tasks by implementing quality control measures such as thorough proofreading and double-checking inputted information.
• Provided excellent administrative support duties including filing maintaining databases, creating presentations assisting general office upkeep.
• Prepared meeting agendas, materials, minutes, ensuring all necessary documentation was distributed ahead of time for efficient discussion during meetings.
• Organized successful branch events and meetings to foster team-building and professional development opportunities for staff members.
• Ensured compliance with industry regulations by maintaining accurate records, conducting audits, and updating policies as needed.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed incoming calls and directed to appropriate department.
• Supported office staff and operational requirements with administrative tasks.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.