Shawn Welch
Orange,CT
Summary
. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Senior Crime Analyst
West Haven Police Department
West Haven , CT
2005.07 - 2012.09
- Created useful and timely intelligence products to support field operations.
- Supervised gathering, review and dissemination of intelligence information from human sources, electronic sources, and counter-intelligence.
- Produced multi-source intelligence reports and products for different agency customers.
- Screened and interpreted all-source intelligence information.
- Applied new and advanced tools and techniques to intelligence cycle, addressing complex challenges with emphasis on big data analytics and data visualization.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collected information about enemy strengths, movements and activities.
- Briefed executive staff on emerging threats.
911 Emergency Dispatcher
West Haven Police Department
West Haven , CT
1988.07 - 2005.07
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used Collect to track and maintain case incident numbers and logs.
- Received over 150 911 and non-emergency calls per 24 hours to dispatch calls to appropriate agencies and officers on duty.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Reduced risks and emergency response issues by observing public safety field units.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
High School Diploma -
West Haven High School
West Haven, CTNo Degree -
Emergency Management Institute
Emmitsburg, MDBachelor of Science -
Almeda University
Skills
- Time Management
- Research Reports
- Incident Reports
- Reading Comprehension
- Prevention Strategies
- Complex Problem-Solving
- Timeline Creation
- Learning Strategies
- Undercover Investigations
- Big Data Analytics
- Mobile Surveillance
- Information Documentation
- Crime and Intelligence
- Charting and Graphing
- Enforcing Laws
- Federal Statutes
- Public Outreach
- Statistical Analytics
- Active Listening
- Educational Material Development
- Microsoft Word
- Investigation Tactics
- Criminal Justice
- Evidence Control
- Pattern Design
- Risk Mitigation
- Compiling Information
- Microsoft Excel
- Data Integrity
- Law Enforcement Information Databases
- Information Verification
- Researching Trends
- Data Entry Software
- Community Policing
- Distributing Information
- Microsoft PowerPoint
Affiliations
- Jaycees
- IACA
- NENA
- MACA
- FSHD Society
Traveling
Adventure is out there, and I love a good adventure. Whether land, sea, air or all of the above. Experiencing culture and history of every place I have visited and plan to visit. Local or abroad there is so much to experience and enjoy!
Timeline
Senior Crime Analyst
West Haven Police Department
2005.07 - 2012.09
911 Emergency Dispatcher
West Haven Police Department
1988.07 - 2005.07
High School Diploma -
West Haven High School
No Degree -
Emergency Management Institute
Bachelor of Science -
Almeda University
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