Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diane Welliver

Warwick,RI

Summary

Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.

Adept at optimizing pharmacy workflows and enhancing patient care, leveraged problem-solving skills and team collaboration to significantly improve service quality at CVS Pharmacy. Expertise in prescription filling and adherence to HIPAA regulations ensured efficient operations and patient confidentiality, contributing to a notable increase in patient satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Pharmacy Technician (Fulfillment)

ANewHealth
10.2021 - Current
  • Answer incoming phone calls and addressed questions from customers and healthcare providers.
  • Collaborate with pharmacists to address patient medication concerns and coordinate any necessary medication changes.
  • Conduct regular inventory checks and address any discrepancies.
  • Monitor technician performance, identify areas for improvement, and provide feedback.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Accurately prepare medications for LTC facility patients according to physician orders and pharmacy protocols.
  • Counted and labeled prescriptions with correct item and quantity.
  • Monitor and maintain accurate inventory levels of medications and supplies within the LTC pharmacy.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
  • Utilized pharmacy management software to process prescriptions efficiently.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.
  • Engaged in continuous learning to stay updated on pharmaceutical practices and products.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Maintained clean and organized work environment, adhering to health and safety standards.

Lead Certified Pharmacy Technician

CVS Pharmacy
04.2011 - 12.2021
  • Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
  • Maintain comprehensive patient medication records, including allergies, drug interactions, and medication administration schedules.
  • Promoted safe medication use by educating patients on potential drug interactions and side effects.
  • Order medications from wholesalers and manage stock rotations to ensure proper expiration dates.
  • Reduced medication errors, implementing strict quality control measures and double-checking procedures.
  • Monitor for potential medication errors and implement preventative measures.
  • Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
  • Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
  • Train and supervise other pharmacy technicians on proper medication handling, procedures, and compliance.
  • Developed strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
  • Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
  • Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
  • Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
  • Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
  • Improved patient satisfaction by providing efficient and accurate prescription services.
  • Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
  • Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
  • Implemented innovative solutions to optimize workflow efficiency within the pharmacy team.
  • Streamlined communication between staff members by implementing an organized system for sharing pertinent information about prescriptions or patient concerns.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Supervised 9 pharmacy technicians and coordinated day-to-day assignments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Counted, measured, and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Education

No Degree - Accounting And Finance

CCRI
Warwick, RI

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Prescription filling
  • Pharmacy ethics

Certification

  • CPhT (PTCB) 10087553 - Issued 7/23/15 through 7/31/25
  • Certified Technician , RI Board of Pharmacy PH201937- Issued 6/14/16 through 12/31/26

Timeline

Pharmacy Technician (Fulfillment)

ANewHealth
10.2021 - Current

Lead Certified Pharmacy Technician

CVS Pharmacy
04.2011 - 12.2021

No Degree - Accounting And Finance

CCRI

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Diane Welliver