Diane Wiertzema
Sauk Rapids,MN
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Thank you for your consideration in employment with your company.
Overview
30
30
years of professional experience
Work History
Customer Service Associate
Scheels Sporting Goods
Saint Cloud, Minnesota
03.2024 - Current
- Assist customers with returns or purchases
- Return product to the Salesfloor to the appropriate locations
- Assist with customers pickup orders
- Assisting customers with questions that they may have on products or services
- Answer phone calls related to service desk or transfer to appropriate areas
- Ensure service desk area is clean and inviting to customers
Employment Specialist
Express Employment Professionals
Saint Cloud, Minnesota
11.2024 - Current
- Called Clients new and existing to see if they were needing assistance with staffing
- Quoted and sent out agreements to Clients
- Opened job orders to fill
- Conducted in person and phone interviews for potential candidates
- Onboarded associates by obtaining correct documentation and sending the correct forms electronically for the associate to approve and sign
- Conducted background checks and sent associates for drug testing when required for the positions
- Presented resumes to Clients and set up interviews with the Clients
- Contacted associates if hired on or if not chosen for position
- QC checks to Clients and associates
Customer Service Representative
Liberty Bank MN
Saint Cloud, MN
11.2020 - 10.2024
- Open teller line for daily business, send reports daily to upper management, provide customer service by performing simple deposit/withdrawal transactions and also more in depth transactions which include opening and closing CD's, opening and closing checking and savings accounts, some experience in business accounts, trust accounts, and estate accounts
- I also balance drawer numerous times daily, scan work into system to be processed, scan and put together loan files and deposit accounts, answer phones and connect them to the correct areas, ensure that all processes are completed correctly and information gathered and reported when necessary, balance ATM weekly, and assist customers with fraud, changing information on accounts, and adding signers or beneficiaries to accounts
Assistant Manager Retail
Walmart
Sartell, MN
11.1999 - 10.2020
- I worked in numerous Walmarts over the almost 21 years including Worthington,MN and Spencer, IA and ending at Sartell, MN
- Duties include providing customer service by assisting customers in finding merchandise, assisting with firearm sales, cutting fabric, mixing paint, and cashiering
- I also was the Assistant Manger over the Vision Center and Photo Center when those Specialty areas had their own managers
- I ensured all trucks were unloaded and merchandise stocked in a timely manner
- I was certified in operating power equipment to unload trucks and assist customers by getting merchandise off pallets in the steel for them
- I assisted with daily deposits and receiving cash shipments weekly
- I merchandised freight out on the floor by creating seasonal features to ensure sales and push freight out of backroom
- I assisted with hiring and terminating of associates
- I followed up with associates and had crucial conversations with those underperforming
- I was a key carrier and also assisted in responding to management calls
Teller/Administrative Assistant
Wells Fargo Bank
Worthington, MN
05.1995 - 11.1999
- Customer service - assist customers with daily transactions, balance drawer
- Answer multi line phone and direct calls to correct people/areas, type loan letters/agreements for bankers and President of bank from dictation, file loan folders, ensure mail is ready for pickup and sort and deliver incoming mail to appropriate areas, customer contact when they entered the bank
Education
College in Psychology/Sociology -
Southwest State University
Marshall, MN05.1991
College in Psychology/Sociology -
College of St Benedict
Saint Joseph, MN05.1990
Skills
- Candidate Sourcing
- Onboarding Strategies
- Interviewing Techniques
- HR Policies and Procedures
- Talent Acquisition
- Diversity Hiring
- Background Checks
- Microsoft Suite
- Data Entry
- Training and Development
- Assistant Manager Experience
- Merchandising
- Store Management Experience
- Multi-line Phone Systems
- Payroll
- Administrative Experience
- Appointment scheduling
- Guest services
- Complex Problem-solving/Resolution
- Project management
- Account updating
- Safety regulations
- Inbound and outbound calling
- Inventory control
- Team collaboration
- Attention to detail
- Decision-making
- Supervision and leadership
- Recordkeeping
- Multitasking
- Conflict resolution
- Planning
- Excellent communication
- Employee relations
- Cross-training
Timeline
Employment Specialist
Express Employment Professionals
11.2024 - Current
Customer Service Associate
Scheels Sporting Goods
03.2024 - Current
Customer Service Representative
Liberty Bank MN
11.2020 - 10.2024
Assistant Manager Retail
Walmart
11.1999 - 10.2020
Teller/Administrative Assistant
Wells Fargo Bank
05.1995 - 11.1999
College in Psychology/Sociology -
Southwest State University
College in Psychology/Sociology -
College of St Benedict