Diane Williams
McKinney,TX
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. With strong attention to detail expertise in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
23
23
years of professional experience
Work History
Driver
Frisco Independent School District
10.2022 - Current
- Maintained professional and friendly demeanor
- Followed proper safety procedures and protocols following all relevant traffic laws.
- Cleaned and maintained school bus and assessed vehicle for damage.
- Completed student log, incident reports and other daily paperwork.
- Communicated regularly with dispatch team to report delays, route and student changes.
- Interacted with parents/guardians by phone and/or email to prepare students for transportation service.
- Completed clerical tasks such as filing, copying, and student verifications.
- Maintained and updated routing records.
- Managed MSB reports and monthly student counts.
Independent Contractor - Graphic Design
PATRICE DEAUGHN DESIGNS
01.2006 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with clients to better understand entire project scope.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Oversaw back-end development, technical issues and troubleshooting request.
- Adhered to SEO best practices while designing sites.
- Developed creative design for print materials, brochures, banners, and signs.
- Designed creative digital displays used in online advertising for local businesses and ministries and non-profits.
Associate Analyst
Tech Mahindra
07.2022 - 01.2023
- Handled customer technical support calls using Knowledge Base articles and other resources to solve the customers concerns.
- Guided customers through trouble shooting and collaborated with other departments to improve customer experience
- Provided customers with solutions for identity proofing, credentialing and security access.
- Employed Exostar data sources and technical analysis tools and resources.
Special Needs Bus Driver
DURHAM SCHOOL SERVICES
08.2020 - 03.2022
- Supervised students during loading, unloading and on bus.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Assisted special needs students while boarding and exiting bus to promote passenger safety.
Administrative Assistant/Branch Accounts Receivable
CPI - CUMMINS ALLISON CORPORATION
12.2018 - 10.2020
- Dispatch service calls to technicians, greet and assist customers, assist sales staff, service manager and branch manager, as needed
- Maintain inventory and individual technician inventory
- Verify all parts received using MFSS & MTO system
- Assist customers with outstanding invoices
- Trained new hires at the Nevada branch
- Manage technician service schedule to ensure customer's service concerns are handled swiftly
Office Administrator/Marketing Director
LOVE LIFE FAMILY CHRISTIAN CENTER
11.2009 - 11.2018
- Responsible for maximizing productivity, maintained multiple calendars, scheduled meetings, arranged travel, tracked expenses and prioritized mail for high level executives
- Maintained office equipment, ordered supplies, prepared spreadsheets, monitored ongoing projects.
- Developed departmental budgets.
- Responsible for leadership development.
- Conducted research, compiled data and prepared presentations for leadership, committees, and board of directors.
- Prepared invoices, reports, memos, letters, financial statements and other correspondence.
- Prepared agendas and made arrangements for team, company, committee, and board meetings.
- Built morale in staff by planning staff events.
- Responsible for overseeing marketing development and initiated pians to build the ministry.
Executive Assistant
ENTECH PERSONNEL - GENERAL MOTORS CADILLAC
07.2003 - 11.2003
- Provided administrative assistance to the Director of and Marketing
- Managed calendar, prepared presentations, memos, letters and other correspondence, Maintained filing and ordered supplies for staff.
Executive Assistant
ENTECH PERSONNEL - GENERAL MOTORS ONSTAR
10.2000 - 07.2003
- Provided assistance to multiple senior level executives and their teams.
- Prepared invoices and expense reports.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
Education
Graphic Design -
Lawrence Technological University
Southfield, MILegal Office Support -
ACADEMY OF COURT REPORTING
Skills
- Microsoft Suite
- Adobe/Creative Cloud
- Verbal and Written Communication
- Safe Driving Techniques & Passenger Support
- Customer Service
- Phone Etiquette
- Project Planning
- Executive Support
Community Service
CITY OF EASTPOINTE COMPENSATION COMMISSION, Board Member, 2016-2018
Timeline
Driver
Frisco Independent School District
10.2022 - Current
Associate Analyst
Tech Mahindra
07.2022 - 01.2023
Special Needs Bus Driver
DURHAM SCHOOL SERVICES
08.2020 - 03.2022
Administrative Assistant/Branch Accounts Receivable
CPI - CUMMINS ALLISON CORPORATION
12.2018 - 10.2020
Office Administrator/Marketing Director
LOVE LIFE FAMILY CHRISTIAN CENTER
11.2009 - 11.2018
Independent Contractor - Graphic Design
PATRICE DEAUGHN DESIGNS
01.2006 - Current
Executive Assistant
ENTECH PERSONNEL - GENERAL MOTORS CADILLAC
07.2003 - 11.2003
Executive Assistant
ENTECH PERSONNEL - GENERAL MOTORS ONSTAR
10.2000 - 07.2003
Graphic Design -
Lawrence Technological University
Legal Office Support -
ACADEMY OF COURT REPORTING