Diane Williams

Handle inbound and outbound calls, providing patients with detailed information on current balances, insurance coverage. and denials.

Addressed patient complaints, insurance, and billing issues.

Mentored and Trained new hires, and continue education.

Assist with patient escalation to help with resolving any issues or complaints and help to find resolution.

Manage multiple responsibilities such as audit , aging and escalation report.

Help agents with difficult calls, and assist with supervisor calls to help resolve problems with billing, balances, and denials

Provide excellent customer service.

Submitted manual claims to insurance companies and set up patient payment plans.

Handle inbound and out bound calls, providing patients with detail information on current balances, insurance coverage, and denials.

Assisted with processing financial assistance applications and conduct daily followups on accounts.

Supported patient registration, gathering demographics and insurance information, and assisted with trauma admissions.

Addressed patient complaints, insurance and billing issues, ensuring resolution and clarity.

Mentored and trained new hires, fostering team development and efficiency.

Process accounts receivable payments and prepared remittances for accurate data entry for agents.

Assisted with new hire training by providing guidance on balancing daily remittance and answering questions.

Responsible for daily reporting of pharmacy deposit's, ensuring accuracy and timeliness for department managers.