Overview
Work History
Education
Skills
Certification
Timeline
Summary
Languages
Awards
Generic

Diane Williamson

Summerville,SC

Overview

29
29
years of professional experience
1
1
Certificate

Work History

Supervisory Passport Specialist Adjudication Manager; GS-967-13

06.2019 - Current
  • Plans and delegates effectively, manages resources judiciously, and balances competing priorities to meet the organization's goals. With the aim of cultivating a more diverse, equitable, and inclusive workforce, strategically selects, utilizes, and develops new staff to maintain a highly qualified workforce. Models behavior that supports a culture of inclusion and systematic, fair, and impartial treatment of all colleagues, adheres to EEO standards and practices, and utilizes Department guidance and tools to addresses misconduct in a swift and effective manner. Demonstrates commitment to goal-oriented performance by establishing employee performance plans, conducting mid- and end- of year reviews by established deadlines, developing an effective award strategy to reward high performers, and quickly intervening to address poor performance. Initiates meaningful discussions with employees to reach a shared understanding of their critical performance elements, identify growth opportunities, and share own performance goals elements. Convenes informal meetings throughout the year to reinforce expectations, track progress, determine support needs, and solicit feedback. Fosters an environment of continual learning by demonstrating support for various methods of employee development (e.g., formal and on-the-job training, cross-training, developmental assignments), and ensure that all mandatory training is completed by established deadlines. Facilitates information sharing, engagement, and collaboration within the office, Department, and when applicable, across the interagency to foster a USG-wide focus. Supervises and evaluates the work of supervisory passport specialists and as needed, passport specialists, within the adjudication program of the passport agency/center. Ensures that supervisory passport specialists equitably conduct required audits and performance counseling and take appropriate corrective action when unacceptable accuracy rates or significant knowledge gaps are discovered. Participates as an active member of the senior management team for the passport agency/center, both when required and on own initiative. Acts as a liaison between agency/center staff and senior level management and CA/PPT headquarters on adjudication issues. Serves as acting director, AD, CSA, or FPM in their absence, or as necessary. Actively contributes to the success of the agency/center's customer service and fraud programs. Ensures that adjudication training occurs twice per month and that adjudication program staff attend adjudication and fraud prevention training. Coordinates performance audit programs to ensure that the passport agency/center's overall adjudication quality meets national standards as established by CA/PPT's Office of Adjudication. Develops and keeps current statistical production data reflecting the adjudication program's efficiency, effectiveness in overall quality of work, and fraud detection. Uses the statistical production data to demonstrate the adjudication program's progress and achievements to passport agency/center management. Utilizes passport agency/center audit results to detect trends and subjects for adjudication refresher training. Keeps the director and AD informed of adjudication program and policy changes. Participates in the local duty officer program, as needed, ensures that the local duty officer program aligns with the national duty officer program, and prepares the duty officer kit for the passport agency/center. Ensures timely submission of workload data and other reports. Participates in management assessments, including internal assessments as well as interoffice assessments. Provides input regarding the adjudication program for the annual Operations Plan. Allocates available adjudicative resources to meet the goals/mission of the agency/center. Coordinates and participates in the Standard Performance Audit to prevent and detect malfeasance and misfeasance. Maintains appropriate management and internal control systems to ensure that all physical, material, and human resources are safeguarded against waste, fraud, unauthorized use, or misappropriation; obligations incurred comply with applicable laws and regulations; and revenues and expenditures pertaining to the incumbent's operation are promptly recorded and accounted for in accordance with Departmental procedures. Participates in the Internal Controls Program Assessment Serves as a passport agency/center subject matter expert regarding U.S. citizenship/non-citizen U.S. nationality adjudication and entitlement to the appropriate U.S. passport. Performs quality assurance to ensure that supervisory passport specialists and passport specialists achieve the appropriate balance between prompt, courteous customer service and protection of the integrity of the U.S. passport. Participates with CA/PPT headquarters working groups on development and implementation of adjudication policies regarding passport services. Drafts and reviews correspondence for the director on the most complex U.S. citizenship/non-citizen U.S. nationality cases. Provides assistance, advice, and guidance for entering or removing holds or look-outs and denial of cases. Conducts monthly management calibration sessions to ensure guidance and adjudication errors are interpreted the same by all local agency/center management. Assists the AD in promoting strong leadership among the entire management/supervisory team. Assists the AD in fostering high morale and facilitates effective resolution of employee complaints and concerns. Elevates serious or ongoing employee relations issues to the director, AD, and to appropriate Department offices. Seeks employee suggestions, input, and feedback. Actively engages with employees at all levels, fostering professional relationships

Supervisory Passport Specialist; GS-967-12

07.2013 - 06.2016
  • A Supervisory Passport Specialist is a member of the agency/center management team and is responsible for supervising a team of passport specialists within an agency/center. Under the management of the Adjudication Manager, supervises the acceptance and adjudication of passport applications and authorization of issuance to qualified American citizens and nationals as provided by the laws and regulations of the United States Directs the activities of passport specialists ranging in grade from GS-3 through GS-11. Ensures that specialists are properly trained and developed. Ensures that specialists are performing in accordance with the performance plan relevant to each specialist's grade level and evaluates them based on those performance plans. Supervises a team of 6-8 passport specialists, including those on rotation into the Customer Service and Fraud Prevention Offices. Monitors employee compliance with Passport Services rules and regulations. Initiates disciplinary action when warranted. Monitors and documents performance, provides timely feedback on all aspects of performance and takes corrective action when warranted. Encourages employee development though informal and formal training, e.g. developmental assignments, special projects, classes, and mentoring. Supports members of agency/center upper management, including performing duties in an acting capacity for members of management when needed. Keeps upper management informed of any developing employee relations problems. Ensures timely and accurate submission of workload data and other reports. Ensures team members (and self) attend adjudication and fraud prevention training. Participates in the agency/center Customer Service or Fraud Prevention Offices as determined by agency management. Serves as an expert in the application of laws, regulations, and policies of the Department. Participates in numerous in-house and performance audit programs, tracks passport specialists' individual errors, and provides constructive feedback in a timely manner, to ensure overall adjudication quality meets the national standards. Initiates increased audits for specialists that exhibit significant knowledge errors, in consultation with their adjudication manager. Independently resolves sensitive and/or highly complex citizenship cases. Resolves complex customer service issues and problems. Provides guidance and counseling in customer service to passport specialists. Reviews passport specialists' referrals on fraud, suspense, and hold cases. Reviews and drafts correspondence related to complex citizenship cases and issues. Maintains appropriate management and internal control systems to ensure that all physical, material, and human resources are safeguarded against waste, fraud, unauthorized use or misappropriations. Identifies program areas where potential for waste, fraud, unauthorized use or misappropriation exists and pursues systematic resolution. Assumes responsibility for safeguarding the security of all classified and sensitive (but unclassified) materials and equipment. Maintains familiarity and ensures agency compliance with current Internal Controls guidelines.

Passport Specialist; GS-967-11

06.2010 - 07.2013
  • Applies citizenship law, passport regulations and procedural guidelines for all cases, using adjudicative logic and discretion from a range of acceptable options. Research applicable law and regulations to resolve complex or unusual claims. Determines sufficiency of citizenship evidence and resolves insufficient cases. Determines sufficiency of identity evidence and takes appropriate action for insufficient cases. Legibly and accurately records citizenship and identification documents with a major notational and procedural error rate not to exceed 2% and a minor notational error rate not to exceed 4%. Verifies data-entered information in passport systems with a data error rate not to exceed 3%. Adjudicates an average of 16 - 18 applications per hour for DS-11 applications received from acceptance facilities -Adjudicates an average of 34 - 38 applications per hour for DS-82 applications. Accepts, administers the oath, and adjudicates an average of 5 - 6 applications per hour at the public counter. procedural error rate not to exceed 2% and a minor notational error rate not to exceed 4%. Verifies data-entered information in passport systems with a data error rate not to exceed 3%. Adjudicates an average of 16 - 18 applications per hour for DS-11 applications received from acceptance facilities. Adjudicates an average of 34 - 38 applications per hour for DS-82 applications. Compares TDIS data, information on applications, and citizenship evidence against clearance databases to determine if a hold exists for the applicant or if inconsistent data exists. Approves washout CLASS holds. Reviews and resolves hold cases or refers to appropriate Headquarters Office under guidance of a supervisor. Uses appropriate IRLs. Identifies inconsistencies that may be indicators of fraud. Develops and resolves cases with identity issues. Uses authorized data bases for research in developing cases. Completes fraud indicator checklist, noting reasons fraud is suspected. Uses appropriate resources to verify facts and develop suspect cases for prompt referral to fraud office. Distinguishes between cases that are identification issues and those that merit fraud investigation, ensuring that questionable cases are referred to the fraud office. Participates in inter-agency anti-fraud programs. Identifies and researches suspect and potentially counterfeit citizenship documents. Legibly and accurately records citizenship and identification documents with a major notational and procedural error rate not to exceed 2% and a minor notational error rate not to exceed 4%. Verifies data-entered information in passport systems with a data error rate not to exceed 3%. Adjudicates an average of 16 - 18 applications per hour for DS-11 applications received from acceptance facilities. Adjudicates an average of 34 - 38 applications per hour for DS-82 applications. Accepts, administers the oath, and adjudicates an average of 3 - 4 applications per hour at the public counter.

Passport Specialist; GS-967-09

06.2009 - 06.2010
  • Applies citizenship law, passport regulations and procedural guidelines for all routine cases, using adjudicative logic and discretion from a range of acceptable options. Research applicable law and regulations to resolve complex or unusual claims under guidance of supervisor or senior specialist. Determines sufficiency of citizenship evidence and resolves insufficient cases. Compares TDIS data, information on applications, and citizenship evidence against clearance databases to determine if a hold exists for the applicant or if inconsistent data exists. Approves washout CLASS holds and resolves hold cases as directed. Uses appropriate IRLs. Identifies inconsistencies that may be indicators of fraud. Recognizes when identification is not sufficient and takes appropriate action for insufficient cases with increasing independence. Develops and resolves cases with identity issues with increasing independence. Completes fraud indicator checklist using appropriate resources to support observations. Uses appropriate resources to verify facts and develop suspect cases for prompt referral to fraud office under direction of supervisor, senior or FPM. Participates in inter-agency anti-fraud programs Identifies suspect and potentially counterfeit citizenship records. Accuracy and Efficiency in Passport adjudication. Legibly and accurately records citizenship and identification documents with a major and procedural notational error rate not to exceed 3% and a minor notational error rate not to exceed 5%. Verifies data-entered information in passport systems with a data error rate not to exceed 4%. Adjudicates an average of 16 - 18 applications per hour for DS-11 applications received from acceptance facilities. Adjudicates an average of 30 - 34 applications per hour for DS-82 applications. Accepts, administers the oath, and adjudicates an average of 3 - 4 applications per hour at the public counter.

Passport Specialist; GS-967-07

06.2008 - 06.2009
  • Apply Citizenship and Immigration laws while reviewing and approving applications for United States Passports. Must be familiar with all current and previous citizenship laws related to the Naturalization process. Process involves verification of applicant's identity documents as well as citizenship documents presented. Verification of applicable fees and application type is also essential. This process involves Complex Citizenship Cases where the applicant may be trying to derive citizenship from an alien parent that was previously naturalized, or cases involving foreign adoption to either two U.S. citizen parents, or just one U.S. citizen parent. I interact with internal and external customers on a daily basis in completion of these duties. Routinely interact with other Federal Agencies and their databases, i.e., Social Security Administration, Immigration and Customs Enforcement. Have been trained on Fraud detection in order to prevent the wrongful issuance of a U.S. Passport to imposters and aliens. I utilize Microsoft Office, Word, PowerPoint and Excel in the completion of my duties.

Accountant; GS-510-09

05.2005 - 01.2008
  • Lead Accountant for the Navy Working Capital Funds Accounts Receivable Team. Responsible for the billing and collections management of the wholesale inventory at the Naval Inventory Control Points (NAVICP's). Successfully collected more than 34 million dollars of accounts receivables in less than one year. This entails processing of billing transactions, account payments, demand letters, collection assistance, write-offs and refunds for both government and public entities are processed in accordance to guidance established in the Financial Management Regulation (FMR). Research consists of the resolution of complex billing problems, and system anomalies. This involves initiation of billing statement corrections, which update subsidiary ledger accounts. This is accomplished by analyzing interfacing inventory files and researching postings made at the detail level in the general ledger. The research has resulted in changes to the system improving accuracy of accounts receivable balances. Represent DFAS Charleston in an initiative to automate the Internet Payment and Collection (IPAC) process. The process will automate the billing and collections for Government agencies, thus eliminating the manual process. The process reduces errors, saving both time and cost. Drafted the official letter notifying IPAC customers of the changes to the current billing process. Responsible for the preparation and submission of the Accounts Receivable Single Source Submission Report (ARSSSR) and the Monthly Debt Management Report (MDMR) for NAVICP. These are monthly reports highlighting the status of delinquent Accounts Receivable items for both NAVICP Mechanicsburg and Philadelphia. These reports are very high visibility and are mandated by the Office of the Secretary of Defense (OSD) and must balance back to the General Ledger for that given month. As Lead Accountant prepare and submit month end financial statements for the NAVICPs to applicable DOD and Navy customers. The reports prepared for month-end, include General Fund Trial Balances, NAVCOMPT Status of Funds Authorization Reports and Working Capital Fund (WCF) Trial Balances and Airframes Reports. Considered a Subject Matter Expert in my field, specifically with the system that I utilize, Material Financial Control System (MFCS). Have been sought out on several occasions as a result of my expertise and as a consultant on various initiatives to document and improve work processes within the systems. Independently created Desk Top Procedures to fully document the day-to-day work processes for the Naval Inventory Control Point Material Financial Control System. Trained employees from enduring site on all the work processes outlined in these manuals. Through either oral and written communication have daily contact with both military and private industry customers. Duties are accomplished by utilizing Microsoft Word, Excel, Outlook, PowerPoint and Access. (Contact Supervisor: Yes, Supervisor's Name: Margie Pollock, Supervisor's Phone: 843-746-6693)

Accountant; GS-510-09

10.2004 - 05.2005
  • Serve as Accountant on the STARS FL Reimbursable team. My duties include the research, identification and ultimate resolution of items residing on the official undistributed (2036) for reimbursable general funds lines of accounting assigned to me, along with identifying and providing the root cause analysis of why and how the accounts contained official undistributed transactions. I perform balancing and maintenance of the reimbursable access programs STARS FL utilizes and initiate reimbursable billings and collections. I assist reimbursable technicians with preparation and submission of credit reimbursable billings, demand letter preparation, negative authorization notices, and any other area they may require assistance with. I participate with other Accountants on the team to provide information necessary to answer specific data calls that may arise from DFAS CL regarding status of delinquent reimbursable billings, etc. Responsible for the preparation and submission via the EPORTAL of the Accounts Receivable Single Source Submission Report (ARSSSR) for STARS HCM. This is a monthly report highlighting the status of delinquent Accounts Receivable items for STARS HCM. Duties are accomplished by utilizing STARS FL, CHOOSE, CAVIEW, CADOCVIEW, FTP, Microsoft Word, Microsoft Excel.

Accountant; GS-510-09

04.2002 - 10.2004
  • Serve as Staff Accountant for the NAVICP and STARS FL Problem Disbursement Teams. I oversee and assist the daily workload of 3-10 employees. Act as the Supervisory Accountant for my team in the absence of my supervisor, ensuring there is adequate personnel available to perform the required duties, and that the duties are being performed IAW regulations and procedures established by management. I possess extensive knowledge of various Department of Defense Financial Management Regulations (FMR), as well as regulations set forth through Navy Comptroller (NAVCOMPT) manuals. I have a thorough knowledge of the Uniform Inventory Control Point inventory and financial systems, the Material Financial Control System used by the Naval Inventory Control Point-Mechanicsburg (NAVICP), and the STARS Accounting system, which utilize double entry accounting. I analyze and resolve any system related problems that arise. Responsible for the research and resolution of complex transactions which are beyond the scope of expertise of my team. These transactions include resolving out of balance transactions to the General Ledger accounts. Identify, report and resolve any anomalies I observe. The NAVICP workload encompasses both Working Capital Fund and General Fund Accounting. Review, interpret and establish procedural guidance. Responsible for the submission of adjustments to various general ledger accounts. These erroneous postings are identified by researching contracts that have unmatched disbursements. Responsible for the research and submission of several departmental reports which highlight the top 15 inflow transactions for a given month. These reports identify root cause, identify trends, and offer suggestions for the prevention of similar transactions in the future. Upon completion, these reports are forwarded to our headquarters. These reports enable the agency to know whether or not they will meet specific goals set forth prior to the end of the Fiscal Year. I communicate with all levels of employees daily, in order to ensure the success of the mission. Responsible for the preparation and submission of the Weekly status Report for my department, which involves inflow statistics, individual workload counts, system problems, and any other problems or situations which arise during the week which need to be elevated to upper management. I independently researched and resolved a large MOCAS credit contract with over 700 UMD's with an absolute value of more than $30M. This reconciliation was completed in less than 1 week. I was nominated for employee of the quarter and received a Special Act Award for the work on this contract. I utilize Microsoft Word, Excel and PowerPoint in the performance of my daily duties.

Lead Accounting Technician; GS-525-07

06.1999 - 04.2002
  • My position requires extensive knowledge of various Department of Defense Financial Management Regulations (FMR), as well as regulations set forth through Navy Comptroller (NAVCOMPT) manuals. I have a thorough knowledge of the Uniform Inventory Control Point inventory and financial systems, as well as the Material Financial Control System used by the Naval Inventory Control Point-Mechanicsburg (NAVICP) which utilize double entry accounting. I have gained this knowledge through many years of experience and training. As team lead, I monitor and distribute the workload for 4 subordinate technicians. I am responsible for billing and collections management of wholesale inventory of NAVICP, analysis and preparation of the Navy Working Capital status of funds reports, general ledger reconciliation and Interfund billing. I ensure the billing and collection procedures, (i.e. approving billing transactions, processing account payments, demand letters, collection assistance, write-offs), are followed in accordance to guidance established in FMR Volumes 4, 5, 6 and 10 and NAVCOMPT manual 8. I oversee routine collection duties performed by technicians and am responsible for the reconciliation of complex billing problems. I approve all statement corrections, which update the subsidiary ledger accounts. These duties are accomplished by analyzing interfacing inventory files and researching postings made to the document number in the general ledger. I analyze and distribute the monthly NAVCOMPT 148 report and quarterly NAVCOMPT 148 Addendum report, which are used to project cash flows and highlight delinquencies within the Accounts Receivable arena. I oversee Interfund Billing for NAVICP Mechanicsburg, which includes but isn't limited to researching Suspense items residing on the 17F3858 account, working Unmatched disbursements on Interfund Requisitions, working NOX80 and X80 reports. I routinely assist the technicians I am responsible for with complex issues that are beyond their area of expertise. I have initiated internal projects which have resulted in the reduction of outstanding Accounts Receivable by $1.5 million dollars. I am responsible for the reconciliation of the general ledger income accounts. By analyzing postings to the out-of-balance document number I determine the discrepancy and forward my findings to the appropriate NAVICP personnel for resolution. Adhering to the guidance within NAVCOMPT manual 8 and NAVSO P3006, I am responsible for the preparation and submission of the NAVCOMPT 372, NAVCOMPT 2129 and NAVCOMPT 1091 reports, which reflect the status of funds for allotments within the Navy Working Capital Funds for NAVICP. Upon completion of these reports, they are entered into the Central Data Base (CDB), which ultimately updates the general ledger accounts affecting authorizations, commitments, obligations, accounts payable and disbursements. To perform the duties described above, I have daily contact with both military and private industry customers. This contact is both oral and written communication. My supervisor is kept abreast of the team's overall progress by a combined weekly status report, which highlights that week's accomplishments, along with any problem's which have occurred, or are foreseen in the future. Continual contact with management, team members and co-workers is essential in order to remain informed, and on top of any potential problem areas.

Accounting Technician; GS-525-07

06.1996 - 06.1999
  • Responsible for the validation and registration of Incoming Interfund billings, (Reg 06) charges citing NAVICP Mechanicsburg's line of accounting (LOA), along with the Outgoing Interfund charges initiated by NAVICP Mechanicsburg, (Reg 12) , prior to their registration; responsible for the resolution of Unmatched Disbursements (UMDS) that occurred as a result of the weekly processing of new Interfund charges, as well as the resolution of items that were processed to the Interfund suspense listing, , 17F3858. Duties were accomplished by utilizing interfacing files and programs, (i.e. Obligation Status File (OSF), Transaction History File (THF), Due in Due out file (DDF), as well as establishing key points of contact to aid in the identification of the correct LOA of a questionable bill. Responsible for the maintenance of the Unmatched Buyer Listing (NOX80) and the Unmatched Seller Listing (X80). While in this position I developed and implemented procedural guidance to standardize all aspects of Interfund billing.

Education

High School Diploma -

Camp Hill High School
Camp Hill, Pennsylvania
01.1981

Bachelor - Business Management

Charleston Southern University
Charleston, South Carolina
01.2009

Accounting

Trident Technical College
North Charleston, SC
01.2001

Accounting

Harrisburg Area Community College
Harrisburg, Pennsylvania
01.1982

Skills

  • Thorough application evaluation
  • Efficient document management
  • Assessment of document accuracy
  • Analytical problem solving
  • Workforce optimization

Certification

  • PA451 Ethics Orientation for New 6/25/2008
  • PC544 Detecting Fraudulent Docu 6/25/2008
  • PC128 Detecting Impostors 6/27/2008
  • PC545 Examining U.S. Passports 9/10/2008
  • PD0153 Dev Good Time-Management Skills 10/17/2008
  • PN128 Civil Service Regional 11/14/2008
  • PC441 Passport Data Security Awareness 12/8/2008
  • PD0152 Techniques for Better Time Mgmt 12/8/2008
  • FGOV01A01 The No Fear Act 12/15/2008
  • PD0150 Working More Effectively 12/17/2008
  • PT401 No FEAR Act Training 12/22/2008
  • PD0151 You and Your Time 2/2/2009
  • PC441 Passport Data Security Awareness 3/22/2010
  • PC126B Consular Namechecking for 5/11/2010
  • PS530 SMART Messaging: A Course 1/13/2011
  • PA459 Protecting Personally Identifiable Info 8/3/2011
  • COMM02A03 Workplace Communication 11/21/2011
  • COMM02A04 Communicating for Results 12/5/2011
  • PD0133 Comm Skills to Fast-Track 12/9/2011
  • COMM09A01 Defining Emotional Intelligence 12/19/2011
  • COMM19A01 Bus Writing: Know Your Re 12/22/2011
  • PC441 Passport Data Security Awareness 2/24/2012
  • 8138 New Leadership Program 2/1/2013
  • PC441 Passport Data Security Awareness 2/23/2013
  • PT401 No FEAR Act Training 5/1/2013
  • PT107 EEO/Diversity Awareness 11/15/2013
  • PT230 Fundamentals of Supervisors 12/6/2013
  • PC566 Symposium for Supervisory 2/28/2014
  • PC441 Passport Data Security Awareness 3/15/2014
  • EX500 Uniformed Services Employ 7/16/2014
  • PC563 Intermediate National Training 7/25/2014
  • EX250 Counterintelligence Aware 10/24/2014
  • 16832 Collaborative Leadership 12/11/2014
  • EXWKP1001 Passport Supervisor Works 2/5/2015
  • PC441 Passport Data Security Awareness 2/26/2015
  • PT150 Crucial Conversations 5/29/2015
  • PK246 Employee Relations Seminar 6/25/2015
  • EX500 Uniformed Services Employ 7/24/2015
  • EX250 Counterintelligence Aware 10/26/2015
  • PC441 Passport Data Security Awareness 3/29/2016
  • EX500 Uniform Svc Employment 7/6/2016
  • PC567 Advance National Training 7/22/2016
  • EXWKP1001 Adjudication Manager Training 9/16/2016
  • EX250 Counterintelligence Aware 10/18/2016
  • PK323 Classified and SBU Info: 2/2/2017
  • PT175 LGBT at State: Sexuality 2/6/2017
  • PC549 Labor Negotiations for PP 2/16/2017
  • FGOV01A04 Sexual Harass Prevention 2/23/2017
  • FGOV01A29 Sexual Harassment Prevent 2/24/2017
  • LCH01A16 Sexual Harassment Prevent 2/24/2017
  • PA454 Annual Ethics Training 3/8/2017
  • PC441 Passport Data Security Awareness 5/2/2017
  • EX500 Uniform Svc Employment 7/18/2017
  • EX250 Counterintelligence Awareness 11/3/2017
  • EXWKP1001 Consular Managers' Human 12/7/2017
  • PA302 Veteran Employment Training 1/25/2018
  • PA458 Overtime and the FLSA for 4/5/2018
  • PT401 No FEAR Act Training 4/6/2018
  • PC441 Passport Data Security Awareness 4/12/2018
  • PK323 Classified and SBU Info: 4/12/2018
  • EXWKP1001 Adjudication Managers Training 9/20/2018
  • EX250 Counterintelligence Aware 11/2/2018
  • EX500 Uniform Svc Employment an 2/10/2021
  • PT401 No FEAR Act Training 2/10/2021
  • PC441 Passport Data Security Awareness 9/13/2021
  • PA302 Veteran Employment Training 4/11/2022
  • PC406 Combating Trafficking in 4/11/2022
  • PT200 Telework Principles for Supervisors 4/11/2022
  • EX500 Uniform Svc Employment 4/15/2022
  • LCHRO1C39 Promoting a Substance-free workplace 4/15/2022
  • EX250 Counterintelligence Aware 8/3/2022
  • PC441 Passport Data Security Awareness 10/6/2022
  • PT401 No FEAR Act Training 2/14/2023
  • EX250 Counterintelligence Aware 7/6/2023
  • PT200 Telework Principles for Supervisors 7/13/2023
  • PC441 Passport Data Security Awareness 3/12/2024
  • EX500 Uniform Svc Employment 3/28/2024
  • PA302 Veteran Employment Training 3/28/2024
  • PD580 Continuity Awareness Training 5/4/2024
  • EX250 Counterintelligence Awareness 6/5/2024
  • PT200 Telework Principles for Supervisors 8/7/2024
  • EXWKP1001 External Workshop 8/23/2024
  • PT401 No FEAR Act Training 2/20/2025
  • EX500 Uniform Svc Employment 4/2/2025
  • PC441 Passport Data Security Awareness 4/21/2025
  • PA302 Veteran Employment Training 5/8/2025
  • EX250 Counterintelligence Aware 5/9/2025

Timeline

Supervisory Passport Specialist Adjudication Manager; GS-967-13

06.2019 - Current

Supervisory Passport Specialist; GS-967-12

07.2013 - 06.2016

Passport Specialist; GS-967-11

06.2010 - 07.2013

Passport Specialist; GS-967-09

06.2009 - 06.2010

Passport Specialist; GS-967-07

06.2008 - 06.2009

Accountant; GS-510-09

05.2005 - 01.2008

Accountant; GS-510-09

10.2004 - 05.2005

Accountant; GS-510-09

04.2002 - 10.2004

Lead Accounting Technician; GS-525-07

06.1999 - 04.2002

Accounting Technician; GS-525-07

06.1996 - 06.1999

Bachelor - Business Management

Charleston Southern University

Accounting

Trident Technical College

Accounting

Harrisburg Area Community College

High School Diploma -

Camp Hill High School

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Languages

English
Full Professional

Awards

EXTRA MILE AWARD Dec-11, EXTRA MILE AWARD Dec-11, INDIVIDUAL CASH AWARD Sep-12, INDIVIDUAL CASH AWARD Aug-15, INDIVIDUAL TIME OFF AWD Nov-15, INDIVIDUAL CASH AWARD Sep-16, INDIVIDUAL CASH AWARD Sep-17, INDIVIDUAL CASH AWARD Sep-18, INDIVIDUAL CASH AWARD Sep-19, CASH AWARD Sep-20, CASH AWARD Aug-21, CASH AWARD Sep-23, EXTRA MILE AWARD Aug-24, CASH AWARD Sep-24

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