Diane Wilson
Lake Ridge,VA
Summary
Results-driven professional with extensive experience in regional initiatives, process optimization, and recruitment programs. Adept at leveraging data analytics to drive organizational growth, with a strategic focus on membership development, stakeholder collaboration, and program efficiency.
Overview
15
15
years of professional experience
Work History
Manager, Forum Content and Training
Entrepreneurs’ Organization
12.2015 - Current
- Designed and executed training schedules across the U.S., Canada, Latin America, and the Caribbean
- Partnered with member leaders to implement localized engagement tracking systems
- Automated recruitment processes, including the innovative Seed Moderator initiative
- Co-led monthly membership growth calls, ensuring regional alignment with organizational goals
- Organized event logistics for Moderator Summits and training retreats
- Contributed to cross-regional initiatives, such as material translations and trainer application reviews
- Key Achievements:
- Automated manual reporting and engagement tracking processes, boosting efficiency
- Successfully managed complex training schedules across multiple regions
- Maintained a professional, organized, and safe environment for employees and patrons.
- Accomplished various tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
Manager of Operations
Happy Hearts Children’s Center
02.2011 - 09.2015
- Oversaw operations, including accounting systems and regulatory compliance
- Supervised staff training and daily activities to ensure smooth center functioning
- Cultivated strong client relationships to enhance retention and satisfaction
- Key Achievements:
- Revamped operational systems, improving tracking accuracy
- Consistently maintained compliance with state and federal standards
Account Manager
Lake Hill Mechanics
02.2010 - 06.2011
- Reconciled accounts receivable with 100% accuracy and efficiency
- Identified and resolved financial discrepancies, providing actionable insights
- Key Achievements:
- Reduced outstanding balances through effective negotiation strategies
Education
Basic Computer Studies -
Suffolk County Community College
01.1997
Certified EKG Technician -
BOCES
Bellport, NY01.1995
High School Diploma -
Eastport High School
01.1992
Skills
- Stakeholder Engagement & Collaboration
- Event Planning & Recruitment Campaigns
- Process Automation & Program Optimization
- Cross-Regional Team Collaboration
- Proficient in Microsoft Office Suite, Mondaycom, CRM platforms, and data-driven tools
- Communication & Relationship Management
- Leadership & Goal Achievement
- Policy Implementation & Program Management:
- Problem-Solving & Adaptability
- Customer Relationship Management
- Scheduling & Coordination
- Professionalism & Courtesy
Timeline
Manager, Forum Content and Training
Entrepreneurs’ Organization
12.2015 - Current
Manager of Operations
Happy Hearts Children’s Center
02.2011 - 09.2015
Account Manager
Lake Hill Mechanics
02.2010 - 06.2011
High School Diploma -
Eastport High School
Basic Computer Studies -
Suffolk County Community College
Certified EKG Technician -
BOCES
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