Diane Wilt

• Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
• Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
• Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
• Contributed to the development of a knowledge base for common issues encountered during reviews, streamlining future problem-solving efforts.

Evaluates the inquiry while focusing on the severity of the illness and integrity of service to facilitate the patients smooth transition to the nursing center.

Works with Relay Clearance , Navinet and Interqual system.

Processes inquires received either electronically or via fax, at a minimum rate of 5-15 inquires per day

Obtains accurate information from physicians, patient and/or responsible party

Focused on converting inquires to admissions

Addresses and seeks to work collaboratively with center to resolve customer service issues with family and referral services

• Resolved complex corporate disputes with effective negotiation skills, resulting in favorable settlements.
• Served as a reliable point-of-contact for clients, providing timely updates on case status and addressing concerns with professionalism and care.
• Assisted clients in navigating legal processes, ensuring full understanding of their rights and responsibilities.
• Conducted thorough investigations of corporate complaints, identifying root causes and recommending corrective actions.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.