Diane Wofford
Memphis,TN
Summary
Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
Overview
8
8
years of professional experience
Work History
Clerical Assistant
Shelby County Schools
Memphis, TN
08.2013 - 05.2014
- Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
- Maintained head count and attendance sheets.
- Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
- Located and attached appropriate files to incoming correspondence requiring replies.
- Implemented improvements to file systems and procedures.
- Upheld confidentiality of all information.
- Followed-up with staff and customers regarding missing or needed information.
Administrative Assistant
Memphis City Schools
Memphis, TN
07.2006 - 08.2013
- Tracked incoming and outgoing files and materials.
- Located missing file materials.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Followed-up with staff and customers regarding missing or needed information.
- Adhered to all related company policies and government regulations.
- Implemented improvements to file systems and procedures.
- Upheld confidentiality of all information.
- Maintained a clean reception area, including lounge and associated areas.
- Helped distribute employee notices and mail around the office.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
Education
Associate of Arts - Business Administration
University of Phoenix
Memphis, TNMay 2014
Executive Office Diploma - Word Processing
Drake Business School
Bronx, NYMay 1987
High School Diploma - undefined
Melrose High School
Memphis, TNMay 1979
Skills
- Organizational skills
- Friendly nature
- Excellent multi-tasking ability
- Clerical support
- Data management
- Flexible
- Works well under pressure
- Accurate and detailed
- Customer service-oriented
- <font color="#0000FF"> 45-50 </font>WPM typing speed
- Appointment setting
- Advanced clerical knowledge
- Multi-line phone proficiency
Accomplishments
- Managed inventory and office supplies for busy office of 11 employees.
- <font style="line-height: 1.5;"> Successfully resolved 13 customer issues </font><font style="line-height: 1.5;"> within 3 minutes </font><font style="line-height: 1.5;"> . </font><br>
- Completed on-line safety on Asbestos Awareness, Hazard Communication Rights to Understand, Sexual Harassment, Cardiopulmonary Resuscitation, First Aid, Bloodborne Pathogen Exposure Prevention
- Training Medical Records in Medication Adminisgtration, Common Core Study, Registration and Enrollment, Microsoft Office for Beginners, Microsoft Word Level 2, and Business Writing and Grammar
Timeline
Clerical Assistant
Shelby County Schools
08.2013 - 05.2014
Administrative Assistant
Memphis City Schools
07.2006 - 08.2013
Associate of Arts - Business Administration
University of Phoenix
Executive Office Diploma - Word Processing
Drake Business School
High School Diploma - undefined
Melrose High School
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