Diane Zera

Direct Support Professionals (DSPs) play a vital role in supporting individuals with disabilities. Their skills and responsibilities include:

• Compassion and Support: DSPs exhibit compassion and provide emotional support to individuals with disabilities1.
• Person-Centered Planning: They work closely with individuals to create personalized plans that promote independence and self-determination2.
• Skill Development: DSPs help individuals acquire necessary skills, such as social behavior and self-care, to enhance their daily living abilities3.
• Community Inclusion: They assist individuals in participating in community activities and advocating for their rights5.
• Safety and Well-being: DSPs ensure a safe environment and monitor the health and safety of individuals they support4.

• Adhered to safety protocols to ensure workplace safety.
• Optimized package processing workflow with refined organization techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Implemented strict safety protocols to lower damage rates.
• Proved successful working within tight deadlines and a fast-paced environment.

• Maintained workspace cleanliness to guarantee safety and comfort for guests.
• Created loyal client base by providing outstanding customer service.
• Processed payments, entering sales in register for prompt customer service.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Collaborated with fellow stylists to create a positive work environment and share best practices.
• Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
• Managed high client traffic seamlessly under pressure.
• Educated customers on products to maximize benefits.
• Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
• Increased salon revenue by upselling products and additional treatments during appointments.
• Resolved guest complaints about service or style.