Diane Zielke
Lehigh Acres,FL
Summary
Experienced with maintaining accurate and organized records. Utilizes strong attention to detail and organizational skills to ensure data integrity. Knowledge of compliance standards and best practices in records management.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Personable and efficient with strong organizational and administrative skills. Understanding of legal procedures and documentation, coupled with proficiency in data entry and records management. Capable of ensuring smooth judicial processes and accurate case handling.
Encouraging manager and analytical problem-solver. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in law enforcement environment.
Overview
19
19
years of professional experience
Work History
Grocery Replenishment Specialist
Publix Grocery Store
10.2024 - Current
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Streamlined grocery replenishment processes through effective communication with team members and management.
- Safeguarded store safety by identifying potential hazards and maintaining clean workspaces throughout the replenishment process.
- Maintained a clean, well-stocked, and organized grocery environment through consistent adherence to store policies and procedures.
Owner/Operator
Etsy - PastimesByDesign - Online Shop
07.2021 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior product to customers.
Quality Assurance Analyst II
Global HR Research (now DISA)
10.2021 - 05.2023
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Identified and documented discrepancies between expected and actual outcomes, contributing to overall quality improvement.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Dispatch & Records Supervisor
Harper College Police Department
11.2005 - 04.2020
- Improved communication between departments through the creation of a centralized records repository accessible to all employees.
- Ensured compliance with industry regulations by conducting regular audits of recordkeeping practices.
- Coordinated with external vendors for secure onsite storage of critical documents, ensuring proper preservation and disaster recovery plans were in place.
- Developed training programs for staff members, improving their understanding of records management principles and procedures.
- Enhanced team efficiency by streamlining processes for document retrieval and archiving.
- Oversaw the disposal process for obsolete or expired records, adhering to legal requirements while minimizing organizational liability risks.
- Assisted in the development of organization-wide policies regarding record retention, disposal, and preservation.
- Presented reports on key metrics related to records management activities, providing valuable insights for senior leadership decision-making processes.
- Maintained data privacy standards by monitoring staff adherence to confidentiality agreements and established protocols.
- Mentored and coached junior staff members, fostering a culture of continuous learning and professional development within the records management team.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
MBA - Business Management
Robert Morris University
Chicago IL05-2017
Bachelor of Science - Public Administration
Regis University
Denver, CO06-2016
Skills
Proficiency in Technology
Strong Work Ethic
Attention to Detail
Time Management
Business Analysis
Records Management
Policy Enforcement
Data Systems Operation
Operations Management
Sound Judgment
Administrative Management
Information Intake
Timeline
Grocery Replenishment Specialist
Publix Grocery Store
10.2024 - Current
Quality Assurance Analyst II
Global HR Research (now DISA)
10.2021 - 05.2023
Owner/Operator
Etsy - PastimesByDesign - Online Shop
07.2021 - Current
Dispatch & Records Supervisor
Harper College Police Department
11.2005 - 04.2020
MBA - Business Management
Robert Morris University
Bachelor of Science - Public Administration
Regis University
Similar Profiles
Mikel HallMikel Hall
Customer Service Representative at Publix Grocery StoreCustomer Service Representative at Publix Grocery Store
Cameron ScottoCameron Scotto
Grocery Replenishment Specialist at Publix Grocery StoreGrocery Replenishment Specialist at Publix Grocery Store
Emma JordanEmma Jordan
Customer Service at Publix Grocery StoreCustomer Service at Publix Grocery Store