DIANE C. STEVELY

• Streamlined the intake process by implementing efficient data collection and organization methods.
• Enhanced patient satisfaction with timely and accurate information during the intake process.
• Coordinated interdisciplinary communication for smoother transitions between care providers.
• Ensured regulatory compliance by maintaining up-to-date records and documentation.
• Reduced errors in patient data entry with thorough verification processes and attention to detail.
• Improved efficiency within the department by prioritizing tasks and managing time effectively.
• Trained new staff members on intake procedures, contributing to a well-prepared team.
• Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
• Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
• Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
• Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
• Contributed to a positive work environment through effective teamwork and open communication among colleagues.
• Promoted higher levels of collaboration between departments via regular meetings and clear communication channels.
• Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
• Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
• Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
• Completed intake assessment forms and filed clients' charts.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Entered referrals into appropriate system based on type of referral obtained.
• Organized paperwork such as charts and reports for office and patient needs.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Reinforced lessons presented by teachers - reviewing material with students one-on-one or in small groups Helped teachers prepare for lessons by obtaining materials, and setting up equipment. Met regularly with teachers to discuss lesson plans and student development.

• Provided one-on-one instruction to students, while maintaining overall focused on the entire group
• Assisted faculty members with classroom instruction and exams
• Tutored and mentor edstudents
• Supported special education students in general education classes
• Assisted with record-keeping; tracking attendance, and maintaining goals as indicated on students\' Individualized Education Plans
• Supervised students in class and between classes
• Worked with students to maintain organization of materials, class work and homework
• Interacted regularly with administrators regarding students behaviors and progress
• Redirected behaviors using the positive reinforcement methods

• Assisted families though assuring delivery of those services put forth in the Individualized Family Service Plan, Provide support in finding advocacy services and community resources
• Communicated with clinicians regarding therapy services. Prepares and submited required documentation to the Department of Health
• Guided families in transitioning to the Committee on Preschool Special Education system, which includes assisting with necessary paperwork
• Maintained caseload files and necessary information for billing purposes
• Coordinated and oversaw mandatory team meetings every three months, and required six month reviews for families
• Maintained state electronic medical record database system
• Developed goals, objectives with families
• Ensured family and providers received hard copies of current service plans
• Consistently complied with applicable laws and regulations and Medicaid regulations
• Effectively served as primary liaison for families and providers to Monroe County Department of Health
• Facilitated an on-going assessment of family needs and implementation of service plans

• Provided support and counseling for emotionally disturbed youth.
• Worked one on one to teach problem solving skills, anger management techniques, and independent living skills.
• Responsible for development and assessments of clients\\' treatment objectives, reported in daily progress logs on behavioral observations.
• Interacted with families at treatment team meetings, and one on one sessions to discuss client\\'s progress.

• Maintenance of ISO 9002 Certified Internal Audit system.
• Prepared, scheduled and executed internal audits.
• Developed and implemented corrective actions to rectify non-conformities.
• Communicated on a regular basis to Senior Management, results of audits.
• Interfaced with customers and suppliers concerning quality issues, conducted ISO new employee orientations, developed and integrated preventive action plans for quality system, analyzed root causes, approved corrective actions for discrepant material reports.
• Instructed Voluntary Education classes offered to PEKO employees.
• Extensive use of Windows\\'95, including Word, Excel and PowerPoint.
• Strong knowledge of SYMIX system.