Dianedria Reeves
Summary
Proven leader in enhancing operational efficiency and customer satisfaction in any position, with a knack for streamlining support processes and financial reporting. Expert in handling escalations and maintaining information confidentiality. I significantly improve cash flow and reduce customer complaints, showcasing exceptional problem solving and relationship-building skills. Strong leader that uses independent decision making skills and sound judgement to positively impact company success.
Overview
23
23
years of professional experience
Work History
Leasing Assistant
Three Fountains Apartments
06.2022 - Current
- Generated leads for sales and rental properties through cold calls and referrals.
- Completed annual rent calculations using housing database software.
- Responded to Common Area Maintenance (CAM) inquiries.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Distributed and followed up on tenant renewal notices.
- Verified tenant incomes and other information before accepting lease applications.
Leasing Consultant
SYNC Med Center
10.2017 - 06.2022
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Leveraged social media platforms to market properties, reaching wider audience of potential tenants.
Accounts Receivable Clerk
MRC Global
06.2012 - 08.2017
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Expedited revenue collection by consistently meeting deadlines for generating accurate monthly statements and timely invoice submissions.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
Operations Manager
Best Buy
10.2007 - 09.2012
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Customer Service Manager
Uhaul Moving And Storage
08.2001 - 10.2007
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Kept accurate records to document customer service actions and discussions.
Education
Champions School Of Real Estate
08.2024
No Degree - Business Administration And Management
Lone Star College System
Spring, TX08.2009
Skills
- Microsoft Office
- Multi-Line Phone Systems
- CRM Software/ Yardi
- Data Entry
- Customer Relations
- Document and Records Management
- Account updating
- Appointment Scheduling
- Understanding Customer Needs
- Transaction Processing
- Inbound Call Management
- Administrative and Office Support
Timeline
Leasing Assistant
Three Fountains Apartments
06.2022 - Current
Leasing Consultant
SYNC Med Center
10.2017 - 06.2022
Accounts Receivable Clerk
MRC Global
06.2012 - 08.2017
Operations Manager
Best Buy
10.2007 - 09.2012
Assistant Customer Service Manager
Uhaul Moving And Storage
08.2001 - 10.2007
Champions School Of Real Estate
No Degree - Business Administration And Management
Lone Star College System
Similar Profiles
Alyssa BeasAlyssa Beas
Server at The Fountains at La ChollaServer at The Fountains at La Cholla
Ismayra PerezIsmayra Perez
Housekeeping Aide at The Fountains at Mill CoveHousekeeping Aide at The Fountains at Mill Cove
Douglas ProbstDouglas Probst
RN CHARGE NURSE at Avamere Three FountainsRN CHARGE NURSE at Avamere Three Fountains
Kimberly ZunigaKimberly Zuniga
Leasing Assistant at Evergreene Management GroupLeasing Assistant at Evergreene Management Group
Camila Anaya-CidCamila Anaya-Cid
Leasing Assistant at Casas y Departamentos ElvaLeasing Assistant at Casas y Departamentos Elva