Diane E. Cardoza
Summary
A positive, seasoned professional excelling in all aspects of customer service. Friendly, proactive and resourceful problem solver, thriving in fast paced environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Office Manager
Cote D' Azur Condominium Association, Inc.
2020.11 - 2024.01
- Served as a liaison between homeowners, management and staff, effectively and promptly resolving any inquiries or conflicts and fostering positive relationships.
- Handled all communication with homeowners and management on a daily basis.
- Streamlined office procedures by implementing efficient filing systems.
- Managed daily office operations, ensuring timely completion of tasks and maintained a well-organized, positive and pleasant work environment.
Caregiver
Cardoza CareGiving. (Self Employed)
2014.01 - 2019.06
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Certified Medical Associate
Shore Health Group
2011.01 - 2014.06
- Improved accuracy of medical coding by thoroughly reviewing patient records and assigning correct codes for diagnoses and procedures.
- Maintained compliance with industry regulations by staying up-to-date on the latest changes in medical coding guidelines and conventions.
- Streamlined billing processes by effectively collaborating with healthcare providers, insurance companies, and patients to resolve any discrepancies or issues.
- Supported continuous improvement initiatives within the coding department by actively participating in team meetings, trainings, and sharing best practices with colleagues.
Personal Concierge
ITC Trading Company
2005.01 - 2009.09
- Enhanced client satisfaction by providing personalized assistance in various tasks, including travel planning, errands, and scheduling appointments.
- Streamlined daily routines for clients by managing household chores, grocery shopping, and medical office visits.
- Developed strong friendships with clients through effective communication and a keen understanding of their needs and preferences.
Medical Office Assistant
Shore Health Group
2001.05 - 2005.08
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Education
Associate of Arts - Photography
New England School of Photography
Boston, MA05.1975
Skills
- Dedicated, self motivated professional experienced in working in fast-paced environments.
- Effective communicator.
- Creative problem solving skills.
- Trustworthy, positive team leader and team player, committed to superior customer service.
- Detail-oriented and resourceful in completing tasks.
Certification
Certified Nursing Assistant
Pima County Medical Institute
2121 North Craycroft Road
Tucson, Arizona 85712
Timeline
Assistant Office Manager
Cote D' Azur Condominium Association, Inc.
2020.11 - 2024.01
Caregiver
Cardoza CareGiving. (Self Employed)
2014.01 - 2019.06
Certified Medical Associate
Shore Health Group
2011.01 - 2014.06
Personal Concierge
ITC Trading Company
2005.01 - 2009.09
Medical Office Assistant
Shore Health Group
2001.05 - 2005.08
Associate of Arts - Photography
New England School of Photography
Certified Nursing Assistant
Pima County Medical Institute
2121 North Craycroft Road
Tucson, Arizona 85712
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