Diane F Jacinto
Makawao,HI
Summary
Dynamic Eligibility Worker with a proven track record at SOH Dept. of Human Services, excelling in client relations and meticulous documentation. Skilled in Microsoft Office and effective decision-making, I enhanced departmental efficiency and client satisfaction through accurate assessments and streamlined processes, consistently surpassing performance metrics. Committed to confidentiality and building strong connections.
Overview
20
20
years of professional experience
Work History
Eligibility Worker
SOH Dept. of Human Srv - Med-quest Office
06.2014 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Enhanced client satisfaction by providing efficient and accurate eligibility assessments for various social service programs.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Maximized departmental efficiency by maintaining a well-organized workspace and filing system, ensuring easy retrieval of necessary documents at all times.
- Established rapport with clients through empathetic listening, clear communication, and professional demeanor during interviews.
- Liaised with other social service providers as necessary in order to coordinate support efforts for mutual clients in need of multiple forms of assistance simultaneously.
- Enhanced client self-sufficiency through the provision of referrals to applicable community resources and support services.
- Prevented unauthorized access to sensitive client files by adhering strictly to established security protocols regarding document storage and disposal.
- Reduced errors in case management by consistently updating client information in the database system.
- Collaborated with team members to ensure consistent delivery of services and optimal client outcomes.
- Exemplified professionalism and commitment to public service excellence by consistently meeting or surpassing established performance metrics related to application processing speed, accuracy, and client satisfaction ratings.
- Streamlined application processing times by maintaining thorough knowledge of program rules, regulations, and requirements.
- Increased efficiency within the department by creating detailed procedural manuals that outlined best practices for daily tasks such as interviewing clients, processing applications, and conducting follow-ups on cases under review.
- Expedited case reviews by promptly responding to requests for additional information or documentation from supervisors or other agencies.
- Contributed to ongoing process improvement initiatives by providing valuable feedback on procedures and practices during team meetings and training sessions.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Engaged wider departments in accurate, timely paperwork completion.
- Established databases to track, analyze and automate eligibility application processes.
- Assisted clients with completion of applications and paperwork.
School Administrative Service Assistant
SOH, Dept. of Education - Kula Elementary
04.2007 - 06.2014
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Facilitated smooth communication between Certified and Classified Staff by effectively handling phone calls, emails, and correspondence.
- Maintained confidentiality of sensitive information by following strict data privacy protocols when handling personnel files or internal communications.
- Optimized workflow efficiency by prioritizing tasks based on urgency and importance while adhering to strict deadlines.
- Contributed to increased efficiency by maintaining an organized filing system for important documents.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Supported School Principal by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Clerk-Typist II
SOH Dept. of Education - Kula Elementary
09.2005 - 03.2007
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Eased workload for School Administrative Service Assistant (SASA) by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Delivered exceptional customer service when interacting with students, parents and visitors, addressing their needs promptly, and professionally.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
- Assisted in maintaining a clean and orderly office space, contributing to a productive work environment for all team members.
- Assisted in project completion by providing essential clerical support such as copying, scanning, and faxing documents.
- Process new/transfer and exiting students.
- Daily monitoring of students attendance.
- Fulfilling request of student's transcripts for current and former students and forwarding to respective institutions.
- Review and process bus applications.
- Manage health room is the absence of the health aide.
- Assists Mealtime clerk and maintain student meal status.
Education
Associate of Science - Accounting
Maui Community College
Kahului, HI05-1988
Skills
- Planning and Organizational
- Effective decision making
- Building strong connections
- Demonstrated professional aptitude
- Computer literacy
- Written and verbal communication
- Confidentiality
- Effective customer communication
- Documentation and paperwork
- Microsoft office
- Data entry
- Record keeping
Affiliations
- Catholic Charities Hawaii
Languages
Spanish
Limited Working
Interests
- Baking
- Dancing Hula
- Watching Movies and TV Shows
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
- Gardening
- Bible Study
Timeline
Eligibility Worker
SOH Dept. of Human Srv - Med-quest Office
06.2014 - Current
School Administrative Service Assistant
SOH, Dept. of Education - Kula Elementary
04.2007 - 06.2014
Clerk-Typist II
SOH Dept. of Education - Kula Elementary
09.2005 - 03.2007
Associate of Science - Accounting
Maui Community College
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