Diane Humphrey
Summary
Competent nurse with robust background in endoscopy nursing. Committed to upholding high standards and achieving impactful results. Focuses on delivering patient-centered care in high-pressure environments while maintaining adaptability in dynamic settings. Demonstrated ability to coordinate with multidisciplinary teams, streamline procedures, and enhance patient outcomes. Proven track record in advanced endoscopic procedures, skilled specimen collection, patient documentation, emergency response, critical thinking, and patient recovery.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Registered Nurse, Endoscopy
Intermountain Health, LDS Hospital
02.2022 - 03.2025
- Assisted physicians in performing complex endoscopic procedures, ensuring patient safety and comfort throughout.
- Applied advanced nursing skills to handle emergency situations during endoscopic procedures calmly and effectively.
- Educated patients and family members on post-procedure care, increasing adherence to discharge instructions, and promoting overall wellbeing.
- Explained scheduled endoscopic procedures to patient's and family members.
- Ensured compliance with hospital policies regarding infection control practices before, during and after endoscopic procedures
- Provided essential pre-operative and post-operative instructions, and course of care and medication side effects to patients' in easy to understand terms.
- Managed ordering system to achieve adequate supply and significant savings on necessary goods.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Ensured up-to-date knowledge via ongoing education and specialized training.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Used first-hand knowledge and clinical expertise to advocate for patient care, enacting prescribed recovery treatment strategies.
- Followed protocols ensuring accurate labeling and two-step verification of all specimens collected during procedures.·
- Achieved departmental goals and objectives by instituting up-dated post procedure care protocols thus improving patient care delivery.
- Contributed innovative ideas and solutions to enhance team cohesiveness, team performance, and optimize patient outcomes.
- Provided skilled, timely and level-headed emergency response maintaining successful resolutions for patients.
- Documented pre-procedure information, treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Ensured precise accuracy of patient record for all endoscopic procedures performed along with any complications occurring during procedure.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Provided comprehensive medication administration and monitored outcomes.
- Managed patients recovering from medical or surgical procedures.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Conducted comprehensive pre-procedure assessments encompassing detailed history taking, pertinent questions, and current symptoms to identify additional potential procedures and potential contraindications.
- Delivered exceptional patient care in person and via telephone.
- Collaborated with multidisciplinary teams to optimize patient outcomes.
- Provided care to patients with a variety of gastrointestinal issues, including ulcers, GERD, Crohn's, GI cancers, and pancreatic issues.
- Provided emotional support to patients and families during difficult times.
Massage Envy, Draper UT
Massage Envy
12.2016 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Specific client issues, injury, post-surgery, paralysis, autoimmune disorders, scarring, sports activity, and relaxation needs were addressed.
- Health history and individual needs were evaluated
- Provided per client individualized therapeutic massage treatment plans.
- Deep Tissue, Swedish, Trigger Point, and Myofascial Release modalities were integrated
- Maintained a high client retention rate.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Manager
Walmart, Orem Utah
09.2013 - 03.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
On-Site Kitchen Supervisor
Nebo School District, Spanish Fort UT
08.2006 - 07.2014
- Held a Serve Safe restaurant manager's certification from 2008-2017.
- Assured adequate food and supplies while maintaining inventory control
- Maintained local and state health department compliance certifications
- Transported food and supplies between schools
- Calculated recipes and cooked for up to three schools and up to 1200 students and staff
- Maintained a safe work environment by enforcing strict adherence to safety protocols.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Trained new team members on kitchen procedures, safety protocols, and district standards.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Upheld strict adherence to safety procedures, ensuring cross-contamination prevention measures were followed diligently.
- Maintained rigorous health and safety standards, ensuring spotless inspection record.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT06-2025
Associate of Science - Nursing
Fortis College
Salt Lake City, UT12.2021
Massage Therapy Certification -
Eagle Gate College
Provo, UT05.2016
Skills
- Skilled in performing IV insertion
- Experience in HIPAA compliance management
- Healthcare documentation practices
- Inclusive client service approach
- Effective collaborator
- Strong verbal communicator
Certification
- Registered Nurse (RN), compact state license
- Licensed Massage Therapist (LMT), Utah license
- Basic Life Support (BLS)
Timeline
Registered Nurse, Endoscopy
Intermountain Health, LDS Hospital
02.2022 - 03.2025
Massage Envy, Draper UT
Massage Envy
12.2016 - 10.2021
Customer Service Manager
Walmart, Orem Utah
09.2013 - 03.2017
On-Site Kitchen Supervisor
Nebo School District, Spanish Fort UT
08.2006 - 07.2014
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Fortis College
Massage Therapy Certification -
Eagle Gate College
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