Dianeka Griffin
Pensacola,FL
Overview
10
10
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Select Specialty Hospital
Pensacola, FL
01.2022 - 01.2024
- Perform basic clinical and non-clinical patient care activities under supervision
- Aid with movement and placement of patients
- Assist patients with tending to personal care and activities of daily living
- Report findings or changes in physical, mental and emotional conditions to nursing staff
- Document necessary records
- Keep patient rooms clean, orderly, and maintain medical equipment
Medical Assistant/Scrub Tech
Clearway Pain Solutions Institute
Pensacola, FL
11.2020 - 01.2023
- Identify self as a Medical Assistant/ Patient Services Representative, verbally and by wearing name badge at all times while on duty
- Greet patients with courtesy and respect
- Answer questions and direct requests appropriately and efficiently
- Schedule patient appointments within the prescribed protocol
- Verify all necessary referral and authorization information is in place prior to the appointment
- Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc
- Verify and update demographics and insurance in the practice management system at each patient encounter
- Notify clinical staff patient has arrived and provide nurse with appropriate documentation and information for the visit
- Collect all co-payments, deductibles and other monies owed at the time of service
- Follow established protocol for receipt writing, cash collections, and nightly deposits
- Answer telephones promptly and in a professional manner according to Corporate customer service standards
- Manage schedule to ensure maximum utilization of available time slots
- Utilize appropriate system, processing each referral according to office protocol
- Verify patient appointments via telephone prior to patient appointment as instructed
- Comply with Corporate policies as directed, carrier policies, and other corporate protocols
- Prepare all pertinent information for scheduled appointments, according to protocol
- Under the direct supervision and responsibility of a licensed physician
- a Medical Assistant may undertake the following clinical duties:
- Administer basic health care or medical treatments
- Apply bandages, dressings, or splints
- Assess physical conditions of patients to aid in diagnosis or treatment
- Assist practitioners to perform medical procedures
- Collect biological specimens from patients
- Conduct diagnostic tests to determine patient health
Medical Assistant
LandrumHR
Pensacola, FL
03.2020 - 11.2020
- Manage schedule to ensure maximum utilization of available time slots
- Utilize appropriate system, processing each referral according to office protocol
- Verify patient appointments via telephone prior to patient appointment as instructed
Certified Medical Assistant Float
Medical Center Clinic
Pensacola, FL
08.2019 - 03.2020
- Identify self as a Medical Assistant/ Patient Services Representative, verbally and by wearing name badge at all times while on duty
- Greet patients with courtesy and respect
- Answer questions and direct requests appropriately and efficiently
- Schedule patient appointments within the prescribed protocol
- Verify all necessary referral and authorization information is in place prior to the appointment
- Check-in patients, obtain pertinent information, copy and scan insurance cards as applicable, provide new patient forms, etc
- Verify and update demographics and insurance in the practice management system at each patient encounter
- Notify clinical staff patient has arrived and provide nurse with appropriate documentation and information for the visit
- Collect all co-payments, deductibles and other monies owed at the time of service
- Follow established protocol for receipt writing, cash collections, and nightly deposits
- Answer telephones promptly and in a professional manner according to Corporate customer service standards
- Manage schedule to ensure maximum utilization of available time slots
- Utilize appropriate system, processing each referral according to office protocol
- Verify patient appointments via telephone prior to patient appointment as instructed
- Comply with Corporate policies as directed, carrier policies, and other corporate protocols
- Prepare all pertinent information for scheduled appointments, according to protocol
- Under the direct supervision and responsibility of a licensed physician
- a Medical Assistant may undertake the following clinical duties:
- Administer basic health care or medical treatments
- Apply bandages, dressings, or splints
- Assess physical conditions of patients to aid in diagnosis or treatment
- Assist practitioners to perform medical procedures
- Collect biological specimens from patients
- Conduct diagnostic tests to determine patient health
- Control prescription refills or authorizations
- Dispose of biomedical waste in accordance with standards
- Explain technical medical information to patients
- Administer medications and give non-intravenous injections
- Interview patients to gather medical information
- Inventory medical supplies or equipment
- Operate medical equipment
- Perform office procedures including all general administrative duties
- Prepare medical instruments or equipment for use
- Prepare patient treatment areas for use
- Prepare medical billing information as instructed
- Record vital statistics or other health information
- Schedule patient procedures or appointments
- Document into the electronic medical record all interactions (related to patients in which medical intervention takes place.)
- Understand limitations of role as a Medical Assistant
- Coordinate schedule changes with front desk
- Other duties as assigned
- Physician has the option to delegate this responsibility to a mid-level provider
Clinical Medical Assistant Externship
Children's Clinic of Pensacola
Pensacola, FL
06.2019 - 08.2019
- I completed 180 hours of externship at Children's Clinic of Pensacola
- Checking in patients, verifying insurance, checking vitals, performing labs and giving immunizations under physician's orders
Medical Office Receptionist
Sacred Heart Health Systems
Pensacola, FL
05.2017 - 04.2019
- Answer multi-line phones and either direct the caller to the appropriate party or handle the caller's needs
- Greet patients upon arrival, check them in, obtain insurance information, collect payments and any other necessary data
- Verify insurance and co-pays, balances prior to patient presenting for appointment
- Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
- Process payments from patients for co-pays and uninsured visits
- Schedule appointments for new and recurring patients based on Physician and PA/NP availability
- Scan information into our EHR
- Provide patients with support and guidance as needed
Patient Care Technician / Med Tech
Gulf Breeze Courtyard
Gulf Breeze, FL
08.2016 - 09.2017
- Assists residents with their daily routines, carries out individual program plans and performs all other duties necessary to meet the individual needs of each resident including but not limited to ADLs, housekeeping, laundry, food service
Patient Care Technician / Med Tech
Home Instead Senior Care
Pensacola, FL
01.2017 - 08.2017
- Companionship, personal care, Homemaking
Cashier
Walmart
Pensacola, FL
03.2016 - 11.2016
- I rung up & bag groceries, clean registers and handle money
Customer Service Representative
Alorica Business Solutions
02.2014 - 10.2016
- I worked for Comcast assisting customers with the troubleshooting of their cable, phone and internet
Education
Licensed Practical Nursing - Nursing
Pensacola State College
Pensacola12-2024
Certified Medical Assistant - Medical Assistant
University of West Florida
Pensacola08.2019
High school or equivalent - Early Childhood Education 1-4
Escambia High School
Pensacola06.2014
Skills
- Customer Service
- Call Center
- Customer Care
- CSR
- Customer Support
- PCT
- Patient Care
- Receptionist
- Customer service skills
- Cpr
- Front Desk
- Medical Billing
- Front Office
- Scheduling
- EMR
- CPR Certified
- Filing
- Injections
- Microsoft Word
- Vital Signs
- EHR
- Medical Records
- Phlebotomy
- Venipuncture
- Caregiving
- Hospital Experience
- Insurance Verification
- Meal Preparation
- Medical Office Experience
- Triage
- Clerical Experience
- HIPAA
- Laboratory Experience
- Medical Terminology
- Medical Scheduling
- Medical Coding
- RMA (1 year)
- Acute care
- Pediatrics
- Critical care experience
- Primary care
- Behavioral health
- ICU experience
- Nursing
- Vital signs
- Hospital experience
- EMR systems
- Typing
- Medical records
- Medical terminology
- Clerical experience
- Epic
- Windows
- Front desk
- Medical coding
- Google Suite
- Zendesk
- Content management systems
- Geriatrics
- Compassion and Empathy
- Toileting assistance
- Vital signs monitoring
- Basic Life Support
- Dressing assistance
- Feeding Assistance
- Medical terminology knowledge
- Patient-focused care
- Observing responses
- Documenting behaviors
- Transporting patients
- Electronic Charting
- Collecting specimens
- Direct Patient Care
- Vital sign recording
- Infection control procedures
- Monitoring fluids
- End of life care
- Maintaining privacy
- Preparing meals
- Safety Precautions
- Reliable team player
- Respiratory equipment training
- Supporting personal needs
- Medical Records Management
- Reliable transportation
- Bedside manner
- Catheter change and preparation
- Documentation expert
- EMR / EHR
- Range of motion exercises
- Oxygen therapy
- Light Housekeeping
- Dementia and Alzheimer's knowledge
Certification
- BLS for Healthcare Providers, 10/01/22, 10/01/24
- Driver's License, 12/01/15, 12/01/23
- Clinical Certified Medical Assistant, 08/01/19, Present
- Registered Medical Assistant (RMA), 08/01/21, Present
- CPR Certification
- Certified Nursing Assistant (CNA), 02/01/21, 05/01/25
- Certified Medication Aide
- BLS Certification
- Certified Medication Technician
- State Tested Nursing Assistant
- Certified Medical Assistant, 08/01/19, Present
- CNA
- Certified Home Health Aide
- Pharmacy Technician Certification
- Pharmacy Technician License
- AED Certification
- ACLS Certification
References
- Brandon Conway, 251-454-9582
- Brigit McAroy, 850-390-0942
- Deborah Williamson, 850-474-1155
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
CNA - Certified Nursing Assistant
Select Specialty Hospital
01.2022 - 01.2024
Medical Assistant/Scrub Tech
Clearway Pain Solutions Institute
11.2020 - 01.2023
Medical Assistant
LandrumHR
03.2020 - 11.2020
Certified Medical Assistant Float
Medical Center Clinic
08.2019 - 03.2020
Clinical Medical Assistant Externship
Children's Clinic of Pensacola
06.2019 - 08.2019
Medical Office Receptionist
Sacred Heart Health Systems
05.2017 - 04.2019
Patient Care Technician / Med Tech
Home Instead Senior Care
01.2017 - 08.2017
Patient Care Technician / Med Tech
Gulf Breeze Courtyard
08.2016 - 09.2017
Cashier
Walmart
03.2016 - 11.2016
Customer Service Representative
Alorica Business Solutions
02.2014 - 10.2016
- BLS for Healthcare Providers, 10/01/22, 10/01/24
- Driver's License, 12/01/15, 12/01/23
- Clinical Certified Medical Assistant, 08/01/19, Present
- Registered Medical Assistant (RMA), 08/01/21, Present
- CPR Certification
- Certified Nursing Assistant (CNA), 02/01/21, 05/01/25
- Certified Medication Aide
- BLS Certification
- Certified Medication Technician
- State Tested Nursing Assistant
- Certified Medical Assistant, 08/01/19, Present
- CNA
- Certified Home Health Aide
- Pharmacy Technician Certification
- Pharmacy Technician License
- AED Certification
- ACLS Certification
Licensed Practical Nursing - Nursing
Pensacola State College
Certified Medical Assistant - Medical Assistant
University of West Florida
High school or equivalent - Early Childhood Education 1-4
Escambia High School
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