Diane Kathleen Paquette
North Berwick,Maine
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals.
Overview
15
15
years of professional experience
Work History
Regional Operations Manager
Maine Medical Partners MaineHealth Cardiology
Scarborough, Maine
03.2020 - Current
- Facilitates monthly regional meetings between cardiology leaders to discuss open projects and recommended standardization of processes
- Build project plans covering objectives, stakeholders, and resources to meet goals
- Analyzes reports to determine needed improvements.
- Created four custom dashboards designed specifically to suit practice needs and support decision making and strategic planning
- Redesigned process for post cardiac hospitalization follow up scheduling, resulting in 80% of patients receiving appointment within recommended timeframe
Practice Manager
Maine Medical Partners MaineHealth Cardiology
Scarborough, Maine
05.2016 - 03.2020
- Directed day-to-day administrative and operational functions for ambulatory office, providing guidance and leadership to 80 employees
- Evaluated organizational systems and implemented process improvement strategies to maximize service delivery and enhance patient experience
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Optimized internal policies to maintain responsiveness to demands.
Rehab Manager
Southern Maine HealthCare
Biddeford, Maine
01.2014 - 02.2016
- Recruited, hired and trained team of Physical, Occupational and Speech Therapists, providing direct supervision, ongoing staff development and continuing education to employees.
- Increased to maximize team agility and performance by cross-training new and existing employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Rehab Supervisor
Southern Maine Healthcare
Biddeford, Maine
10.2007 - 12.2013
- Provided leadership to 15 rehabilitation services clinicians and support staff across multiple sites
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved utilization of staff to meet organizational productivity standards within first month in role
- Coordinated transition processes during two organizational mergers
- EMR superuser during transition from paper to electronic documentation
- Developed Clinical Ladder program for Rehabilitation Services and served as committee chair
Education
Certified Lean Six Sigma Black Belt -
Acuity Institute
On-line01.2020
Six Sigma Green Belt Certificate -
Villanova University
On-Line2016
Master of Healthcare Administration -
New England College
Henniker, NH2008
Bachelor of Science - Physical Therapy
University of New England
Biddeford, ME1997
Skills
- Organizational Efficiency
- Process Development and Streamlining
- Dashboard Development
- Management Training
Timeline
Regional Operations Manager
Maine Medical Partners MaineHealth Cardiology
03.2020 - Current
Practice Manager
Maine Medical Partners MaineHealth Cardiology
05.2016 - 03.2020
Rehab Manager
Southern Maine HealthCare
01.2014 - 02.2016
Rehab Supervisor
Southern Maine Healthcare
10.2007 - 12.2013
Certified Lean Six Sigma Black Belt -
Acuity Institute
Six Sigma Green Belt Certificate -
Villanova University
Master of Healthcare Administration -
New England College
Bachelor of Science - Physical Therapy
University of New England
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